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Pioneering a new era of passenger experience at London Gatwick

5 June 2024 | By ,

As the demand for a memorable airport experience continues to grow, passenger satisfaction remains a top priority for airports and retailers globally. Jonathan Pollard, Chief Commercial Officer of London Gatwick Airport, and Sacha Zackariya, CEO of ChangeGroup and Prosegur Change, discuss their collaborative efforts to prioritise passenger satisfaction in an…

Issue 2 2024 International Airport Review

4 June 2024 | By

In this issue of International Airport Review we feature articles from industry experts on a range of topics including: waste management, route development, AI, machine learning, sustainable aviation fuels, security, innovation, sustainable transition, non-aeronautical revenues, passenger experience, biometrics, and airport development. All this, plus an In-Depth Focus on baggage transformation.