All Accessibility & inclusion articles
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ArticleRedefining passenger experience: the transformation of Lucknow Airport’s Terminal 3
Chaudhary Charan Singh International Airport’s Terminal 3 (T3) in Lucknow has set a new standard for passenger experience in India – blending technology, local culture and operational efficiency into a seamless journey for millions of travellers annually.
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ReportThe Airport Leader’s Report 2026: Leading through the digital age
Access this FREE eReport offering insights on the challenges that airports are experiencing around the globe.
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NewsPicture of the week: Houston Airport trains future guide dogs in real travel environment
This week’s picture of the week highlights guide dog puppies training inside Houston’s largest airport to prepare for navigating busy terminals and supporting blind travellers.
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NewsSan Diego International Airport launches SAN Assist programme for non visible disabilities
San Diego International Airport (SAN) has introduced SAN Assist, providing personalised travel guides and familiarisation tours to support passengers with non visible disabilities across both terminals.
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ArticleZayed International Airport’s Service Excellence Strategy: Setting the standard in passenger experience and accessibility
Vanda Aleixo, Head of Customer Experience and Relationship Management at Abu Dhabi Airports, explains how Abu Dhabi Airports is embedding technology, inclusivity and frontline empowerment to deliver a seamless, customer-centric experience at Zayed International Airport.
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MAG reveals how Gen Z travellers are shaping airport retail and destination trends
Manchester, London Stansted and East Midlands airports are seeing Gen Z reshape travel, using AI, social media and wellness trends in terminals.
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NewsPicture of the week: Miami International Airport rallies frontline teams ahead of landmark 2026 events
This week’s picture of the week captures Miami International Airport’s frontline workforce coming together as the airport prepares for a landmark year of global sports and entertainment events in 2026.
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ArticleAccessibility in action: Why airports can’t afford to get this wrong
As assisted travel demand surges, airport leaders shared unfiltered insight at the International Airport Summit on why accessibility, autonomy and inclusive design now sit at the heart of operational resilience and passenger experience.
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NewsPicture of the week: Phoenix Sky Harbor showcases Arizona arts and culture for travellers in 2026
This week’s picture of the week highlights Phoenix Sky Harbor International Airport’s expanding cultural programmes, bringing local arts, music and heritage directly into the passenger journey.
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NewsTSA awards Rohde and Schwarz contract to upgrade airport screening before football World Cup 2026
Advanced QPS201 imaging scanners will be deployed at selected US airports as TSA modernises passenger security ahead of the Football World Cup 2026.
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NewsFlights disrupted at Bergamo airport after technical fault strands thousands overnight
A technical failure and heavy fog forced Bergamo Orio al Serio airport to suspend flights, leaving thousands of passengers stranded overnight as delays continued into Sunday.
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NewsHong Kong International Airport recognised globally for customer experience innovation and seamless passenger services
HKIA has been named World’s Leading Airport for Customer Experience, highlighting its innovative technologies, fully automated services, and commitment to improving passenger journeys and connectivity.
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ArticleFour future ready airports embracing technology, sustainability and passenger experience
Airports including iGA Istanbul, Dublin, Cork, Brussels and Munich are adopting digital twins, AI, renewable energy and autonomous solutions to enhance sustainability and passenger comfort.
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NewsFresno Yosemite International Airport opens largest terminal expansion enhancing passenger experience and regional connectivity
The new Concourse B adds 98,000 square feet, modernised holdrooms, public art, international arrivals, and improved facilities to transform passenger experience at Fresno Airport
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Navi Mumbai International Airport opens with culture, hospitality and immersive experiences for passengers
Opening 25 December, NMIA combines food, lounges, transit hotel and immersive zones, redefining the airport journey with comfort, culture and personalised passenger experiences
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NewsHeathrow Airport to invest £1.3bn in 2026 upgrades for terminals, baggage systems and accessibility
Heathrow Airport will spend £1.3bn in 2026, improving Terminal 4, Terminal 2 baggage systems, accessibility, AI operations, and overall passenger experience across the airport.
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NewsUnited Airlines launches new mobile app features to deliver personalised, real-time travel experiences
United has introduced new AI-powered mobile app features offering real-time boarding, lounge guidance, baggage tracking and personalised updates to improve confidence and efficiency for travellers.
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NewsJersey Airport exits special regulatory oversight following operational leadership changes and improved performance
Jersey Airport is no longer under Special Attention after regulatory audits confirmed stable leadership, strong compliance and improved passenger experience across security, baggage and assistance services.
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ArticleMIA’s smart airport strategy puts people first in the passenger journey
Ralph Cutié, Director and CEO of Miami International Airport (MIA) explains how Smart Airport 2.0 aims to make travel at MIA effortless.
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Schiphol unveils €10 billion plan to improve quality, sustainability and traveller experience by 2035
Schiphol plans €10 billion investment programme to expand terminals, reduce emissions and noise, improve accessibility, working conditions and maintain its position as a top European hub.