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What’s keeping you awake at night?: Vice President of Airport Customer Experience at ACI World

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Voxpop clip with the Vice President of Airport Customer Experience at Airports Council International World on what’s keeping him awake at night.

“What’s keeping you awake at night?” Is the question we asked Dimitri Coll, Vice President of Airport Customer Experience, Airports Council International World (ACI World) at Passenger Terminal EXPO 2022.

Dimitri’s response was how important it is and will continue to be for airports to follow trends beyond the aviation industry, to ensure the passenger experience is fresh and relevant.

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