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Passenger experience and seamless travel

Airports in Asia-Pacific and Middle East to invest $240 billion in expansion by 2035

16 April 2025 | By Gabriel Higgins

Asia-Pacific and Middle East airports will invest $240 billion to expand capacity, modernise infrastructure, and support future passenger and cargo growth.

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Enabling the extraordinary starts with a unified airport technology improvement programme

16 April 2025 | By Ana Živanović, Iyad Hindiyeh

Iyad Hindiyeh and Ana Živanović discuss San Francisco International Airport's Technology Improvement Programme, which aims to enhance operational efficiency, guest experiences and foster collaboration across the aviation industry.

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Edmonton Airport’s new sensory room provides calming retreat for passengers

15 April 2025 | By Holly Miles

Edmonton International Airport (YEG) has officially unveiled its new sensory room, an immersive space designed to support passengers with sensory sensitivities, including autism, anxiety and other cognitive or neurodivergent challenges.

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TSA to enforce REAL ID rules from 7 May at all US airport checkpoints

14 April 2025 | By Gabriel Higgins

From 7 May, US passengers must show REAL ID-compliant ID at TSA checkpoints or face delays and possible denial.

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Global airport rankings reveal resilience as major hubs grow passenger numbers and reclaim top positions

14 April 2025 | By Gabriel Higgins

ACI World’s 2024 rankings highlight airports’ strong recovery, with Atlanta, Dubai and Shanghai leading international passenger growth and global connectivity.

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Nashville International Airport celebrates Icelandair’s inaugural non-stop flight to Keflavik with festive gate party

11 April 2025 | By Holly Miles

Music, dance, and Icelandic flair highlight the launch of BNA’s newest international route.

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New shopping and culinary world opens at Nuremberg Airport

11 April 2025 | By Holly Miles

After several months of renovation, the airport's duty-free shopping area has been expanded and now offers passengers a unique experience.

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Venice Marco Polo Airport advances zero emissions plan with new pneumatic waste collection system

10 April 2025 | By Gabriel Higgins

Venice Airport installs innovative Envac waste system, cutting emissions and improving efficiency as part of its 2030 sustainability goals.

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Easter travel chaos looms at London Gatwick Airport as workers strike over unpaid pensions and delayed wages

9 April 2025 | By Gabriel Higgins

London Gatwick Airport faces severe Easter weekend disruption as Red Handling staff strike over pensions, late pay, and unsafe shift patterns.

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Southampton Airport enhances travel with new AI assistant to improve accessibility and passenger experience

7 April 2025 | By Gabriel Higgins

Southampton Airport launches an AI-powered assistant offering real-time support, enhancing navigation, accessibility, and overall passenger satisfaction across the terminal.

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Airports Council International supports Auckland Airport’s infrastructure plans and commerce commission’s pricing decision

4 April 2025 | By Gabriel Higgins

Airports Council International backs Auckland Airport’s $6.6 billion investment, highlighting its transparent consultation process and economic benefits while dismissing allegations of unfair pricing as misleading.

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Collaboration: the key ingredient to minimising waste at Auckland Airport

4 April 2025 | By Colinda Rowe

Colinda Rowe, Waste Minimisation Manager at Auckland International Airport in New Zealand, writes exclusively for International Airport Review

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Hong Kong International Airport honours staff excellence with annual customer service awards

3 April 2025 | By Gabriel Higgins

Hong Kong International Airport recognised over 870 staff members at the Customer Service Excellence Programme, celebrating exceptional service and dedication to passengers.

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Bradley International Airport becomes first US airport to earn Autism Double-Checked certification

3 April 2025 | By Gabriel Higgins

Bradley International Airport has achieved Autism Double-Checked certification, ensuring better support and reduced stress for travellers on the autism spectrum.

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London Heathrow Airport warned of power supply vulnerabilities days before major outage disrupted 300,000 passengers

2 April 2025 | By Gabriel Higgins

MPs were told that London Heathrow Airport's power issues were raised just days before a major outage, affecting 300,000 passengers and costing airlines £100 million.

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Passenger experience and seamless travel