List view / Grid view

Fiona Carleton

Filter the results

 

article

Passenger experience at Heathrow: Putting the glamour back into flying

Today’s passengers want to see operational efficiency but not at…

28 September 2016 | By

Today’s passengers want to see operational efficiency but not at the cost of their experience. In a bid to deliver the ‘best airport service in the world’, Heathrow Airport has undertaken a journey to discover what passengers actually want. Fiona Carleton, Director of Passenger Experience, provides an overview.  

Send this to a friend