Airports are one of the key pillars of globalisation. Here is a pragmatic approach for them to adapt to the next normal.
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We are witnessing perhaps the biggest crisis of the 21st century. Declared a pandemic by the World Health Organization, COVID-19 has affected every aspect of life worldwide. Airports, which ferry millions of passengers every day, unwittingly became the gateway for this contagion.
Thomas Edison said: “There is a way to do it better – find it”. This quest to do things better drives innovation across industries and sometimes unfolds paradigms that completely change our worldview. iTunes changed the music industry, Airbnb changed hospitality and AmazonGo is changing retail. Something similar is brewing…