Munich Airport awarded five stars by Skytrax Institute
Posted: 30 March 2015 | Katie Sadler, Digital Content Producer, International Airport Review
The Skytrax Institute has awarded Munich Airport five star recognition, the first European hub to receive the commendation.
The airport launched a quality offensive back in 2013 to develop and improve its performance in the five award categories. They include, ‘First-class ambiance and comfort’, ‘Range of services and amenities’, ‘Efficient processes’, ‘Ease of transit through airport’ and ‘Outstanding friendliness’.
CEO of Munich Airport, Dr. Michael Kerkloh, commented on the achievement: “Alongside the Asian airports Singapore, Seoul, Hong Kong and Tokyo-Haneda, Munich Airport is the fifth airport to join the five-star club – and the first in Europe. We owe this success not only to our hard-working project team, but ultimately to our entire airport workforce.”
The airport implemented a number of changes which aided the achievement. Two new departure areas in Terminal 2 were tastefully redesigned as recreation areas and equipped with electric outlets and USB connections for notebooks, tablets and mobile telephones. Wireless internet is also available free of charge with no time limits.
Munich Airport also developed its own information system: InfoGate. The infoGate screens are located at 70 points throughout the terminal and are used to request information on flights, navigation in the airport, shopping options and other services. Passengers are also able to speak live on screen to information service staff at 13 of the InfoGate counters.
To earn five-star status, an airport must present a seamless high-quality experience along the entire travel chain. The criteria range from clear signage and navigation to outstanding service, attractive shopping and dining, immaculate cleanliness and a modern ambiance.