Beijing International – Asia’s busiest airport – chooses SITA for passenger processing

Posted: 4 December 2014 | SITA

Asia’s busiest airport, Beijing Capital International Airport, has once again chosen SITA to provide its passenger processing technology to manage its more than 80 million passengers…


The award follows the highly successful 15-year relationship during which SITA supported the airport during the Olympic Games traffic surge in 2008.

In this four-year, multi-million dollar contract, SITA’s common-use technology, AirportConnect Open, will enable 700 work stations, more than 1,000 ticket or bag tag printers, nearly 300 scanners, more than 200 counters and 100 boarding gates in terminals 2 and 3 to be used by the airlines operating at the airport.

Shi Bo-Li, CEO, Beijing Capital International Airport (BCIA), said: “SITA has been a trusted partner of BCIA for many years.  Using SITA’s technology means that global standards are adhered to and the airlines know their applications will work smoothly and securely in Beijing. In the new contract period, let us continue to expect the excellent service SITA delivers 24/7 that makes them the ideal partner for our airport.”

Passengers are eager to use more self-service and SITA’s technology supports, this trend. Airports and airlines can use kiosks, self-boarding gates and self-bag drop to help manage peaks of passenger traffic. At Beijing, SITA is working with the airport to investigate how both kiosks and self-bag drop can support the management of its passengers as the airport continues to grow between 3 and 5 percent.

Francesco Violante, CEO, SITA, said: “The choice by Beijing Capital International Airport to continue to use SITA’s common-use platform is a testament of our strong working relationship. We are proud that over the last 15 years we have consistently delivered a very high level of customer satisfaction to BCIA. Our team on the ground at the airport works closely with BCIA and over the years has supported the airport as it has grown to manage more than 80 million passengers each year.”

SITA AirportConnect Open helps the airport to operate and manage its resources efficiently to provide high quality service to more than 80 airlines. The common-use passenger processing technology complies with all the international standards set by the International Air Transport Association (IATA) and allows any airline to use any agent desk, gate position or self-service kiosk for passenger check-in and bag drop, and reconciles passengers boarded.  More than 70% of the airports around the world that use common-use systems use SITA’s technology.

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