news

Which? Survey confirms Birmingham is Britains best connected airport

0
SHARES

Posted: 26 February 2014 | Birmingham Airport | No comments yet

Birmingham Airport has been voted top in an overall satisfaction survey by the consumer magazine Which?…

Birmingham Airport Logo

Birmingham Airport has been voted top in an overall satisfaction survey by the consumer magazine Which? The centrally located Airport beat its peers all over the country to be voted top by rail users.

Virgin Trains, which operate the service from New Street to the Airport, achieved the highest score in the poll with 87% of customers expressing a liking for the low fare of £2.40 for a single journey. Customers also complimented the service on luggage space, cleanliness and comfort of the trains.

The survey also highlighted the dissatisfaction for the rail services of the three UK capital’s major air hubs with passengers expressing displeasure around price. The Gatwick Express charges £19.90 for a one way ticket, The Heathrow Express charges £21.00 for a single fare but the Stansted Express tops the charts with £23.40 for a single ticket.

John Morris, Public Affairs Director, commenting on this said: “Birmingham Airport has much to celebrate in this survey by Which? Coming out on top with the highest rating and beating our competitors in overall satisfaction ensures that passengers accessing Birmingham Airport by train really are getting value for money. It can be increasingly frustrating when access on public transport to an airport is so expensive, thus adding to the cost of the holiday. Connectivity and ease of access is essential when passengers are looking to book their flights, so being crowned with this title is a major achievement.”

The survey questioned 1510 people and challenged airport express trains over value for money. Scores were based on overall satisfaction and whether they would recommend to a friend.

 


SIGN ME UP

 

Stay Connected with International Airport Review — Subscribe for Free!

Get exclusive access to the latest airport and aviation industry insights from International Airport Review — tailored to your interests.

Expert-Led Webinars – Gain insights from global aviation leaders

Weekly News & Reports – Airport innovation, thought leadership, and industry trends

Exclusive Industry Insights – Discover cutting-edge technologies shaping the future of air travel

International Airport Summit – Join our flagship event to network with industry leaders and explore the latest advancements

Choose the updates that matter most to you.

Sign up now to stay informed, inspired, and connected — all for free!

Thank you for being part of our aviation community. Let’s keep shaping the future of airports together!

Related airports

Related people

Send this to a friend