1st place for QAIA: Jordan secures Service Quality Awards for Excellence in customer service

Airports Council International (ACI) has announced Jordan’s Queen Alia International Airport (QAIA) as the recipient of two 2013 Airport Service Quality (ASQ) Awards, setting it among the world’s best airports for passenger satisfaction and service quality. The annual ASQ Awards represent the highest possible accolade for airport operators and celebrate the commitment of airports worldwide to continuously improving passenger experience.

QAIA ranked at 1st place in the category of ‘Best Improvement by Region: Middle East’ and 5th in the category of ‘Best Airport by Region: Middle East’ based on the results of the 2013 ASQ Survey, the world’s leading airport passenger satisfaction benchmark program. Airport International Group (AIG) – the Jordanian company responsible for the rehabilitation, expansion and operation of QAIA – will receive the awards at the ASQ Awards Ceremony on 27 May, 2014, in Seoul, South Korea, during the ACI Asia-Pacific/World Annual Congress and Exhibition.

“Since launching the new Queen Alia International Airport terminal in March 2013, we have been able to consistently meet ambitious targets and milestones that position the Kingdom’s main gateway as a world class airport that all Jordanians can be proud of. Not only do the ASQ Awards validate the outstanding efforts of the men and women who have been working tirelessly towards this goal, but they also reflect our dedication to introducing a unique travel experience that is recognized by our passengers and industry peers,” said AIG CEO Kjeld Binger. “We are delighted to have been recognized by an award that sets the bar for airport operators worldwide, especially within such a short timeframe since the commencement of the new QAIA terminal’s operations. We look forward to even higher rankings and greater accomplishments in the future.”

Since its establishment in 2006, the ASQ Survey has grown to cover over 280 airports. Its scientific methodology, strict quality control procedures and commitment to impartiality have won it industry recognition and established the ASQ Survey as the global standard for measuring passenger satisfaction. In 2013, over 350,000 passengers across Africa, Asia, Europe, Latin America and the Caribbean, the Middle East and North America were interviewed prior to boarding their flight and asked to rate their satisfaction with the airport that day. The awards represent passengers’ immediate appraisal, from check-in through departure at the gate, on 34 key service indicators and are an objective and accurate indicator of the top performing airports.