podcast
Attracting a new demographic to Flamingo Airport
Tune in to discover how Flamingo Airport is navigating the skies of progress.
List view / Grid view
Passenger Experience
A satisfied passenger is vital if an airport wishes its revenues to increase, traffic to grow, and reputation to remain esteemed. This is achieved by providing customers with a high-quality passenger experience.
‘Seamless travel’ is a term frequently being used to describe the optimum passenger experience, meaning a traveller can complete the entire airport journey without experiencing delays, disruption or confusion.
Self-service technology, predictive analysis, artificial intelligence, real-time information and data-sharing are just some of the digital concepts airports around the world are deploying in an attempt to achieve a seamless passenger experience.
International Airport Review, within this core topic, endeavours to provide case studies on how airports from all corners of the world are working on improving their passengers’ experience. This covers both inside the terminal, and initiatives implemented outside of the terminal that focus on ensuring the passengers’ arrival to the airport is as easy as possible.
This is a key theme in the airport industry that must not be overlooked: As passenger expectations evolve, an airport’s response must do so too.
news
Salvador Bahia Airport offers passengers a virtual tour of its Sustainability Complex
Salvador Bahia Airport offered passengers a virtual tour of its Sustainability Complex, which has reduced its carbon emissions by 89% and water use by 40%, since 2018.
news
Computed tomography technology will be installed across several Canadian Airports
The Canadian Air Transport Security Authority has announced that it will install computed tomography technology across several Canadian airports over the next few years.
news
FAA awards $2.5 million to Ontario International Airport for carbon reduction efforts
The FAA has awarded Ontario International Airport $2.5 million to reduce its carbon footprint by upgrading to energy-efficient Pre-Conditioned Air units, furthering the airport's sustainability efforts.
podcast
Unlocking airport growth: Inside Newcastle’s aviation strategy
Listen to this exclusive podcast which was recorded at Routes Europe 2024.
article
Curb to Gate: Smart Airports eReport 2024
Read this exclusive free report on the smart technology shaping the airports of tomorrow.
news
Passengers can experience the Kelp Forest now at Ontario International Airport’s Terminal 4
Ontario International Airport has in collaboration with the California Science Centre, set up an event for passengers to experience the Kelp Forest, as part of its efforts to create unique experiences for travellers.
news
Gold Coast Becomes Most Connected Australian City to New Zealand
Queensland Airports limited have signed a deal with Qantas Group to open up new routes from June 2025, that will connect the Gold Coast Airport to Hamilton and Dunedin in New Zealand.
news
IAR Spotlight on International Airport Summit 2024 Speakers
We take a closer look at some of the speakers confirmed for the International Airport Summit and what they will be speaking about during their panels.
news
New report shows economic growth for airports due to sports and music tourism
Sports and music tourism has seen huge growth with high projections for the future, with sports fans spending the most on travel, according to latest report by Collinson International that benefit the airport economy.
news
Salvador Bahia Airport will renovate its food court with Bahian culture at the forefront of its design
Salvador Bahia Airport will renovate its food court with an increased capacity of 20%, with construction taking place from September to December, in two stages to mitigate disruption.
news
London Heathrow Airport wins title of ‘most connected’ airport for second year running
London Heathrow Airport have won for a second year in a row the title of most connected airport in the world, by world leading analysis OAG.
news
Auckland Airport to have new check-in and bag drop off technology installed
Auckland Airport has announced plans to replace 100 existing check-in with new technology, along with new bag drop offs, over the next few years.
video
Schiphol’s Gertjan Bluemink on collaboration in the industry
Gertjan Bluemink, the Business Development Director of Passenger Experience at Schiphol, spoke to International Airport Review's Editorial Assistant Chunekshi Wimalasuriya at this year's Passenger Terminal Expo, discussing the need for collaboration in the industry and dealing with summer holiday season.
news
International Airport Review invites you to attend the International Airport Summit 2024
Holly, the Editor of International Airport Review personally invites you to attend the International Airport Summit taking place in Amsterdam on 13-14 November.
Chief Executive Officer
CEO
Chief Operating Officer
Head of Operations, Safety and Emergency
Chief Strategy Development Officer
Head of Operations
Airport General Manager
CEO
Chief Executive Officer