Passenger journey
Explore airport passenger experience strategies, technologies and operational improvements that optimise every stage of the journey, from check-in and security to wayfinding, baggage handling and digital engagement, enhancing efficiency, accessibility and traveller satisfaction.
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Passenger journey
NewsIn-depth: Edinburgh and Budapest Airports now offer off-site bag drop/collection
Two VINCI Airports members have introduced services letting passengers check in luggage away from the terminal, with Edinburgh piloting home collection and Budapest offering a downtown drop-off point.
NewsJetex and SOF Connect announce new VIP lounge at Sofia Airport to expand premium passenger services
Jetex and SOF Connect will develop a new VIP lounge at Sofia Airport, expanding premium services for private and commercial aviation passengers.
NewsLuton Airport becomes first UK airport to install emergency allergy kits
The new wall-mounted kits and mandatory staff training aim to improve emergency responses to severe allergic reactions.
NewsPicture of the week: Munich Airport serves up biggest regional padel arena
This week’s picture of the week highlights Munich Airport transforming its MAC Forum into the region’s largest padel arena for a summer sporting spectacular.
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Passenger journey
NewsPicture of the week: Manchester Airport reveals Britain’s most common travel personality
A new Manchester Airport campaign explores how Britons spend time before boarding, with the Airport Dad emerging as the nation’s most recognisable traveller.
NewsNashville airports celebrate record passenger growth and major infrastructure milestones
Record passenger growth, infrastructure investment and expanded air services marked a milestone year for Nashville International Airport.
NewsPicture of the week: Heathrow brings immersive beauty experiences to every terminal
Passengers travelling through Heathrow can discover luxury beauty brands, exclusive offers and complimentary treatments as the airport’s retail campaign returns.
NewsManchester Airport earns top accessibility rating from UK regulator
The airport has achieved a ‘Very Good’ accessibility rating after enhancing support for passengers with reduced mobility and hidden disabilities.
NewsChangi Airport expands autonomous wheelchair service for passengers with reduced mobility
Changi Airport is introducing autonomous wheelchairs across its terminals to enhance mobility assistance and meet rising passenger demand.
NewsSchiphol opens largest Privium lounge to enhance premium passenger experience
The new 800m² Privium ClubLounge South expands Schiphol’s premium offering with dedicated workspaces, relaxation areas and enhanced passenger amenities.
NewsHong Kong Airport celebrates cultural ties with Shanghai through arts festival
The airport’s latest Arts and Culture Festival transforms both terminals with exhibitions, performances and immersive displays inspired by Hong Kong and Shanghai.
NewsUK airports achieve highest accessibility ratings as passenger assistance demand reaches record levels
The UK’s largest airports have improved accessibility standards as demand for passenger assistance reaches its highest level on record.
VideoTorino Airport expands passenger lounge with new retail and dining spaces
The airport has completed a major redevelopment of its boarding lounge, adding new passenger services, retail outlets and a flagship Eataly dining destination.
NewsPittsburgh Airport opens landmark public terrace to redefine the passenger experience
The new UPMC Terrace provides travellers, visitors and employees with free access to outdoor space before security, setting a new benchmark for airport design.
NewsSantiago Airport to open five new domestic lounges
Five new premium lounges will open in Santiago Airport’s domestic terminal as part of a wider investment in the passenger experience.
NewsLondon Gatwick launches UK’s first robotic airport parking
Passengers travelling through London Gatwick can now use an automated robotic parking system designed to simplify the start of their journey.
NewsHong Kong Airport opens sensory space for invisible disabilities
The new facility offers a calm, accessible environment designed to improve the airport experience for passengers with invisible disabilities.
NewsOntario International expands Terminal 2 security checkpoint
Ontario International Airport has opened an expanded security checkpoint in Terminal 2, with similar upgrades planned for Terminal 4.
NewsPicture of the week: Madrid airport welcomes Spain’s world champions home
Spain’s victorious national team returned to Madrid through Adolfo Suárez Madrid-Barajas Airport, where celebrations began before continuing across the capital.
ArticleFive mistakes to avoid when opening a new airport
Opening a new or expanded airport is one of the most complex operational challenges an organisation can face. Without a structured Operational Readiness and Airport Transfer (ORAT) programme, several critical mistakes can undermine a successful opening. André Schunck, Senior Manager International Training at Munich AirportAcademy shares insights from his extensive ...