Guide to Airport Experience Issue 1 2024

22 March 2024

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International Airport Review’s Guide To Airport Experience is now available to download!

As the price of air fares continues to remain high, passengers are expecting an elevated experience. In this Guide To we hear from two airports on how they are navigating the post-pandemic passenger behaviours and expectations by implementing technologies, like smart security, biometrics, and self-service, personalising the experience and creating a sense of place.

Articles featured:

Integrating emerging technologies into airport operations

Alessandro Fidato, Chief Operating Officer, SEA Milan Airports

Creating an easy airport experience for passengers and employees at Aeroportos Uruguay

Federico Cabrera, the Airport Operations and Customer Experience Manager, Aeroportos Uruguay

Reserve your FREE place

Are you ready to meet the expectations of Gen Z travellers? Join our virtual panel to discover how airports can engage the next generation of passengers.

16 Oct 2025 | 14:00 PM BST | FREE Virtual Panel Discussion

Join us for this interactive session where industry leaders will explore how airports are adapting to the needs and values of Gen Z, the first truly digital-native, socially conscious, and tech-savvy generation.

What You’ll Learn:

What drives Gen Z travel decisions, and how to respond
How to harness digital tools, social media, and mobile-first strategies
How sustainability, inclusivity, and personalised experiences shape Gen Z’s airport expectations
Real-world examples from leading airports that are successfully engaging younger travellers

Don’t miss your chance to learn from the airports leading this change – Register Now – It’s Free!

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Guide to Airport Experience Issue 1 2024

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Articles featured:

Are you ready to meet the expectations of Gen Z travellers? Join our virtual panel to discover how airports can engage the next generation of passengers.

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