Guide to Airport Experience Issue 1 2024
By International Airport Review
22 March 2024
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International Airport Review’s Guide To Airport Experience is now available to download!
As the price of air fares continues to remain high, passengers are expecting an elevated experience. In this Guide To we hear from two airports on how they are navigating the post-pandemic passenger behaviours and expectations by implementing technologies, like smart security, biometrics, and self-service, personalising the experience and creating a sense of place.
Articles featured:
Integrating emerging technologies into airport operations
Alessandro Fidato, Chief Operating Officer, SEA Milan Airports
Creating an easy airport experience for passengers and employees at Aeroportos Uruguay
Federico Cabrera, the Airport Operations and Customer Experience Manager, Aeroportos Uruguay
Join our free webinar: Beyond silos: How ecosystem thinking elevates the airport experience
In today’s complex aviation landscape, airports are moving beyond siloed operations to embrace a new era of collaboration. This webinar focuses on how leading airports are using ecosystem thinking to adapt, personalize, and continuously improve every touchpoint, boosting both passenger satisfaction and non-aeronautical revenue.
Date: 13 Nov | Time: 10:00 GMT
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