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Investing in Arlanda’s future

2 November 2022

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For Issue 5 2022, Charlotte Ljunggren, Swedavia’s Chief Commercial Officer, tells International Airport Review about Stockholm Arlanda’s biggest investment ever in food, drinks and shopping.

Stockholm Arlanda Airport’s operations are now being adapted to handle the rapid recovery in air travel, and at the same time Swedavia is taking major steps in its work with the airport’s long-term development to make it more modern and efficient.

Next year, a brand-new security checkpoint will be inaugurated, but so will the first part of The Marketplace, which is Arlanda’s biggest single investment ever in food, drinks and shopping. The Marketplace, with 12,000 square metres, will have some 20 new concepts in food and drinks – from “grab and go” to fine dining, as well as 30 shops and services.

On June 15 2022, Arlanda’s Terminal 4 reopened, at which time the new connecting walkway between Terminals 4 and 5 also opened. Linking the terminals together is an important step in Arlanda’s development, given that next year Terminal 5 will have a brand-new modern security checkpoint and the first phase (of three) of a central marketplace open.

Together with our partners, we have an average of 600,000 customer interactions each day at Arlanda, and we have just as many opportunities to contribute to a positive customer experience”

More than 47 million travellers visit our airports, and we meet 120,000 passengers each day throughout the year. During the pandemic, we have worked intensely to create a more efficient, modern airport. Arlanda will be Sweden’s and the Nordic region’s leading transport hub, and naturally we shall have a commercial offering that is adapted to the travel and passengers of the future. This is Swedavia’s biggest ever investment in food, drinks, shopping and other services.

Stockholm Arlanda Airport, Sky City

New commercial strategy – a focus on the passenger and a price ceiling

In 2020, Swedavia decided on a new commercial strategy for its airports, an important goal has been to develop Arlanda’s range of food, drinks and shopping on offer. The strategy is based on extensive customer and market analyses, as well as trendspotting.

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