In this issue’s In-Depth Focus on seamless travel, we hear from Miami International Airport and Vancouver International Airport on how they are promoting a better passenger experience through their own initiatives.
A seamless travel experience is important for passengers because it ensures that their journey is as smooth and stress-free as possible. In turn, it means that they arrive through to the departure hall quicker and in a better mood, which is good news for airports because a happy passenger is a spending passenger.
Authors in this In-Depth Focus:
Promoting seamless travel through the launch of digital twin technology
Lynette DuJohn, Vice President, Innovation and Chief Information Officer, Vancouver International Airport
A seamless experience for all travellers at MIA
Maurice Jenkins, Head of Digital Strategy and Chief Innovation Officer, Miami International Airport
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