International Airport Review Issue 3 2022

In this issue:

• GUEST EDITOR’S WELCOME
  Luis Felipe de Oliveira, Director General, ACI World

• LEADERS’ SERIES
  Emerging from the pandemic, our priorities remain
  Chad Makovsky, City of Phoenix Director of Aviation Services
• WORKFORCE
  The ‘Great Resignation’ and how it affects the aviation ecosystem
  Thomas Romig, Vice President, Safety, Security, and Operations, ACI World
• THE AIRPORT EXPERIENCE
  Re-humanising the airport experience
  Dimitri Coll, Vice President Airport Customer Experience, ACI World
• SUSTAINABLE AVIATION FUEL
  Sustainable aviation fuels: experiences from Norway in an early stage of development
  Arvid Løken, Senior Advisor, Sustainability Department, Avinor
• INCLUSIVE AIR TRAVEL
  Designing for all
  Darron Freegard, Terminal Planning & Strategy Manager and Emily O’Connell, Customer Experience Manager, Perth Airport
• PASSENGER EXPERIENCE
  Aeroporti Di Roma: A success story focused on people and innovation
  Emanuele Calà, Innovation & Quality Vice President, Aeroporti di Roma
• ACCESSIBILITY
  Removing barriers to airport accessibility: Achieving greater inclusion for persons with disabilities
  Nathalie Herbelles, Senior Director, Security and Facilitation, ACI World
• WORKFORCE
  Challenging common business practices – ‘in search of a landing place’
  Mpumi Mpofu, Chief Executive Officer, Airports Company South Africa
• SUSTAINABLE AIRPORTS
  Aviation’s sustainable future: Transforming commitment into action
  Juliana Scavuzzi, Senior Director, Sustainability, Environmental Protection and Legal Affairs, ACI World
• URBAN AIR MOBILITY
  Taking off into the future of air travel
  Carlo Tursi, Chief Executive Officer, UrbanV
• ROUTE DEVELOPMENT
  Hartsfield-Jackson Atlanta: The jewel of Georgia
  Elliott Paige, Director of Air Service Development, Hartsfield-Jackson Atlanta Airport

IN-DEPTH FOCUS: SEAMLESS TRAVEL

• Promoting seamless travel through the launch of digital twin technology
  Lynette DuJohn, Vice President, Innovation and Chief Information Officer, Vancouver International Airport
• A seamless experience for all travellers at MIA
  Maurice Jenkins, Head of Digital Strategy and Chief Innovation Officer, Miami International Airport

IN-DEPTH FOCUS: OPERATIONAL EFFICIENCY

• Efficiency and agility for supporting operational decision-making at the airports operated by Zurich Airport Brasil
  Ricardo Bresolin, Operational Planning Coordinator, and co-authors, Zurich Airport Brasil
• Operational effectiveness, efficiency or excellence?
  Damian Ellacott, Chief Operating Officer, Dammam Airports Company (DACO)

Read for free today!