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International Airport Review Issue 3 2022

In this special-edition guest edited by none other than Luis Felipe de Oliveira, Director General of ACI World, we feature articles from industry experts on a range of topics including: workforce, passenger experience, sustainability, accessibility, route development and urban air mobility as well as two supplements on seamless travel and operational efficiency.

In this issue:

  • GUEST EDITOR’S WELCOME
    Luis Felipe de Oliveira, Director General, ACI World
  • LEADERS’ SERIES
    Emerging from the pandemic, our priorities remain
    Chad Makovsky, City of Phoenix Director of Aviation Services
  • WORKFORCE
    The ‘Great Resignation’ and how it affects the aviation ecosystem
    Thomas Romig, Vice President, Safety, Security, and Operations, ACI World
  • THE AIRPORT EXPERIENCE
    Re-humanising the airport experience
    Dimitri Coll, Vice President Airport Customer Experience, ACI World
  • SUSTAINABLE AVIATION FUEL
    Sustainable aviation fuels: experiences from Norway in an early stage of development
    Arvid Løken, Senior Advisor, Sustainability Department, Avinor
  • INCLUSIVE AIR TRAVEL
    Designing for all
    Darron Freegard, Terminal Planning & Strategy Manager and Emily O’Connell, Customer Experience Manager, Perth Airport
  • PASSENGER EXPERIENCE
    Aeroporti Di Roma: A success story focused on people and innovation
    Emanuele Calà, Innovation & Quality Vice President, Aeroporti di Roma
  • ACCESSIBILITY
    Removing barriers to airport accessibility: Achieving greater inclusion for persons with disabilities
    Nathalie Herbelles, Senior Director, Security and Facilitation, ACI World
  • WORKFORCE
    Challenging common business practices – ‘in search of a landing place’
    Mpumi Mpofu, Chief Executive Officer, Airports Company South Africa
  • SUSTAINABLE AIRPORTS
    Aviation’s sustainable future: Transforming commitment into action
    Juliana Scavuzzi, Senior Director, Sustainability, Environmental Protection and Legal Affairs, ACI World
  • URBAN AIR MOBILITY
    Taking off into the future of air travel
    Carlo Tursi, Chief Executive Officer, UrbanV
  • ROUTE DEVELOPMENT
    Hartsfield-Jackson Atlanta: The jewel of Georgia
    Elliott Paige, Director of Air Service Development, Hartsfield-Jackson Atlanta Airport

IN-DEPTH FOCUS: SEAMLESS TRAVEL

  • Promoting seamless travel through the launch of digital twin technology
    Lynette DuJohn, Vice President, Innovation and Chief Information Officer, Vancouver International Airport
  • A seamless experience for all travellers at MIA
    Maurice Jenkins, Head of Digital Strategy and Chief Innovation Officer, Miami International Airport

IN-DEPTH FOCUS: OPERATIONAL EFFICIENCY

  • Efficiency and agility for supporting operational decision-making at the airports operated by Zurich Airport Brasil
    Ricardo Bresolin, Operational Planning Coordinator, and co-authors, Zurich Airport Brasil
  • Operational effectiveness, efficiency or excellence?
    Damian Ellacott, Chief Operating Officer, Dammam Airports Company (DACO)

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