Issue 3 2024 International Airport Review

28 August 2024

Share this post

In this issue of International Airport Review we feature articles from industry experts on a range of topics including: accessibility, workforce, sustainability, non-aeronautical revenue, biometrics, digital transformation, winter operations, retail and airport experience. Plus, for this month’s Editor’s Pick article, we discuss how Gen Z are shaking up the travel industry.

In this issue:

LEADERS’ SERIES

2024 the year of reclaiming titles: Toronto Pearson International Airport

Deborah Flint, CEO of Greater Toronto Airport Authority (GTAA)

PROJECT FILE

Creating a commercial airport with a private terminal experience: Red Sea International (RSI)

Michael White, Chief Commercial Officer of Red Sea International Airport

AIRPORT ACCESSIBILITY

Enhancing airport accessibility at Carrasco International Airport

Federico Cabrera, Operations and Experience Manager at Aeropuertos Uruguay

AIRPORT DEVELOPMENT

Bangalore Airport’s visionary expansion: A new era for Southern India’s aviation hub

Satyaki Raghunath, Chief Operations Officer of Bangalore International Airport

WINTER OPERATIONS

Mastering winter skies: runway winter maintenance is like a carefully rehearsed dance routine

Pyry Pennanen, Head of Airfield Maintenance, Finavia, Helsinki Airport

FEATURE INTERVIEW

Emirati culture and hospitality headline at Zayed International Airport

Elena Sorlini, Managing Director and Chief Executive Officer, Abu Dhabi Airports

WORKFORCE

Engaging the next aviation generation

Dr. Roxani Athousaki, Assistant Course Director and Interim Course Director, Coventry University, Wroclaw

EDITOR’S PICK

Gen Z travellers have come of age, and airports are here for it

Karen Mazurkewich, Vice-President of Stakeholder Relations and Communications, Toronto Pearson Airport

BIOMETRICS

Indian aviation soars high with Digi Yatra’s biometric-enabled passenger experiences

Suresh Khadakbhavi, CEO, Digi Yatra Foundation

VOICE OF THE INDUSTRY

Revitalising African aviation: A vision for connectivity, growth and sustainability

Adefunke Adeyemi, Secretary General, African Civil Aviation Commission (AFCAC)

AIRPORT EXPERIENCE

Behind the success: DFW’s secrets to excellence and future innovations

Sharon McCloskey, Vice President of Customer Experience, Dallas Fort Worth International Airport

SUSTAINABLE AIRPORTS

Pioneering sustainable aviation at SEA Milan Airports

Alessandro Fidato, Chief Operations Officer, SEA Milan Airport

FUTURE VISION

Preparing for the future of travel at Denver Airport

Phillip Washington, CEO, Denver International Airport (DEN)

AIRPORT RETAIL

Navigating the future of airport concessions: An Interview with Sabine Trenk, CEO of Fraport USA

Sabine Trenk, CEO, Fraport USA

NON-AERONAUTUCAL REVENUES

Enhancing the F&B and retail offering at Helsinki Airport

Nora Immonen, Vice President and Director of Commercial Services Business. Finavia

PASSENGER EXPERIENCE

Developing a local F&B and retail programme for San Francisco Airport

Cheryl Nashir, Director of Revenue Development, San Francisco International Airport

DIGITAL TRANSFORMATION

Promoting innovative technologies to reduce reliance on manpower at Tokyo Narita Airport

Tatsuya Narukiyo, Chief of DX Development and Planning department, Tokyo Narita International Airport

Read the issue now for free!

Reserve your FREE place

Are you ready to meet the expectations of Gen Z travellers? Join our virtual panel to discover how airports can engage the next generation of passengers.

16 Oct 2025 | 14:00 PM BST | FREE Virtual Panel Discussion

Join us for this interactive session where industry leaders will explore how airports are adapting to the needs and values of Gen Z, the first truly digital-native, socially conscious, and tech-savvy generation.

What You’ll Learn:

What drives Gen Z travel decisions, and how to respond
How to harness digital tools, social media, and mobile-first strategies
How sustainability, inclusivity, and personalised experiences shape Gen Z’s airport expectations
Real-world examples from leading airports that are successfully engaging younger travellers

Don’t miss your chance to learn from the airports leading this change – Register Now – It’s Free!

Cookie	Description
cookielawinfo-checkbox-advertising-targeting	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertising & Targeting".
cookielawinfo-checkbox-analytics	This cookie is set by GDPR Cookie Consent WordPress Plugin. The cookie is used to remember the user consent for the cookies under the category "Analytics".
cookielawinfo-checkbox-necessary	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-performance	This cookie is set by GDPR Cookie Consent WordPress Plugin. The cookie is used to remember the user consent for the cookies under the category "Performance".
PHPSESSID	This cookie is native to PHP applications. The cookie is used to store and identify a users' unique session ID for the purpose of managing user session on the website. The cookie is a session cookies and is deleted when all the browser windows are closed.
viewed_cookie_policy	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
zmember_logged	This session cookie is served by our membership/subscription system and controls whether you are able to see content which is only available to logged in users.

Cookie	Description
cf_ob_info	This cookie is set by Cloudflare content delivery network and, in conjunction with the cookie 'cf_use_ob', is used to determine whether it should continue serving “Always Online” until the cookie expires.
cf_use_ob	This cookie is set by Cloudflare content delivery network and is used to determine whether it should continue serving “Always Online” until the cookie expires.
free_subscription_only	This session cookie is served by our membership/subscription system and controls which types of content you are able to access.
ls_smartpush	This cookie is set by Litespeed Server and allows the server to store settings to help improve performance of the site.
next-i18next	This cookie is served by the Swapcard app/website to detect and store the user’s language.
one_signal_sdk_db	This cookie is set by OneSignal push notifications and is used for storing user preferences in connection with their notification permission status.
YSC	This cookie is set by Youtube and is used to track the views of embedded videos.

Cookie	Description
bcookie	This cookie is set by LinkedIn. The purpose of the cookie is to enable LinkedIn functionalities on the page.
GPS	This cookie is set by YouTube and registers a unique ID for tracking users based on their geographical location
lang	This cookie is set by LinkedIn and is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website.
lidc	This cookie is set by LinkedIn and used for routing.
lissc	This cookie is set by LinkedIn share Buttons and ad tags.
nQ_cookieId	This cookie is served by the Swapcard event app/website and uniquely identifies the user’s session.
nQ_visitId	This cookie is served by the Swapcard app/website and uniquely identifies the user.
vuid	We embed videos from our official Vimeo channel. When you press play, Vimeo will drop third party cookies to enable the video to play and to see how long a viewer has watched the video. This cookie does not track individuals.
wow.anonymousId	This cookie is set by Spotler and tracks an anonymous visitor ID.
wow.schedule	This cookie is set by Spotler and enables it to track the Load Balance Session Queue.
wow.session	This cookie is set by Spotler to track the Internet Information Services (IIS) session state.
wow.utmvalues	This cookie is set by Spotler and stores the UTM values for the session. UTM values are specific text strings that are appended to URLs that allow Communigator to track the URLs and the UTM values when they get clicked on.
_ga	This cookie is set by Google Analytics and is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. It stores information anonymously and assign a randomly generated number to identify unique visitors.
_gat	This cookies is set by Google Universal Analytics to throttle the request rate to limit the collection of data on high traffic sites.
_gid	This cookie is set by Google Analytics and is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form.

Cookie	Description
advanced_ads_browser_width	This cookie is set by Advanced Ads and measures the browser width.
advanced_ads_page_impressions	This cookie is set by Advanced Ads and measures the number of previous page impressions.
advanced_ads_pro_server_info	This cookie is set by Advanced Ads and sets geo-location, user role and user capabilities. It is used by cache busting in Advanced Ads Pro when the appropriate visitor conditions are used.
advanced_ads_pro_visitor_referrer	This cookie is set by Advanced Ads and sets the referrer URL.
bscookie	This cookie is a browser ID cookie set by LinkedIn share Buttons and ad tags.
IDE	This cookie is set by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
li_sugr	This cookie is set by LinkedIn and is used for tracking.
UserMatchHistory	This cookie is set by Linkedin and is used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.
VISITOR_INFO1_LIVE	This cookie is set by YouTube. Used to track the information of the embedded YouTube videos on a website.

Latest News

Issue 3 2024 International Airport Review

Shares

Share this post

In this issue:

Read the issue now for free!

Are you ready to meet the expectations of Gen Z travellers? Join our virtual panel to discover how airports can engage the next generation of passengers.

Email preferences