Guide to Airport Experience Issue 1 2024
By International Airport Review
22 March 2024
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International Airport Review’s Guide To Airport Experience is now available to download!
As the price of air fares continues to remain high, passengers are expecting an elevated experience. In this Guide To we hear from two airports on how they are navigating the post-pandemic passenger behaviours and expectations by implementing technologies, like smart security, biometrics, and self-service, personalising the experience and creating a sense of place.
Articles featured:
Integrating emerging technologies into airport operations
Alessandro Fidato, Chief Operating Officer, SEA Milan Airports
Creating an easy airport experience for passengers and employees at Aeroportos Uruguay
Federico Cabrera, the Airport Operations and Customer Experience Manager, Aeroportos Uruguay
The International Airport Summit is open for registration!
Date: 19 – 20 November 2025
Location: JW Marriott Hotel Berlin
At our flagship event of the year, we will dive into the future of airport operations, with expert-led sessions on passenger experience, innovative smart technologies, baggage handling, airside operations, data, security, and sustainability.
This is where global airport leaders come together to share insights, challenges, and real-world solutions.
Limited complimentary passes are available for eligible professionals – first come, first served!
Chief Executive Officer
CEO
Chief Operating Officer
Head of Operations, Safety and Emergency
Chief Strategy Development Officer
Head of Operations
Airport General Manager
CEO
Chief Executive Officer