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Yves Duguay - Articles and news items

Risk based security: What is acceptable or tolerable?

Airport Extra  •  3 April 2014  •  Yves Duguay, President, HCiWorld

Aviation security expert, Yves Duguay, provides a fascinating insight into the reality and perception of managing the probability of an aviation security attack...

Civil aviation security: Going back to basics

Airport Extra  •  2 July 2013  •  Yves Duguay, Aviation Expert and President of HCiWorld

Before investing more capital or resources into security screening, we should assess the current effectiveness and efficiency of our security systems, says aviation expert Yves Duguay…

Sustainable screening solutions

Issue 2 2013  •  4 April 2013  •  Yves Duguay, Senior Vice President - Operations and Passenger Experience, CATSA

Today’s passengers want all possible security threats detected quickly and with minimal waiting time, while being treated like valued paying customers. Yves Duguay, Senior Vice President – Operations and Passenger Experience at CATSA, explains why it’s not as easy as it sounds.Providing a quality security service is at the heart of what the Canadian Air Transport Security Authority (CATSA) strives to achieve. It has taken a decade for the corporation to build systematic and robust programmes to deliver this valuable service to the 51 million passengers who pass through Canada’s airports every year.

Security meets customer service in Canada

Issue 5 2011  •  5 October 2011  •  Yves Duguay, Senior Vice-President, Operations and Customer Experience, Canadian Air Transport Security Authority (CATSA)

The next time you pass through security at a major Canadian airport, you may find the queues moving a little faster than usual. That’s because the Canadian Air Transport Security Authority (CATSA) is making a number of innovative improvements to the security screening process for a better passenger experience.The move towards more passenger-focused air travel is one that requires collaboration on the part of all players in the aviation industry, making the timing of this shift critical. In the aftermath of September 11, the industry was scrambling to operate within a new reality and security was, understandably, the overriding focus. But with 10 years behind us, CATSA is working within a much more mature security framework as it relates to the aviation industry where organisations such as ours must widen our approach to providing services to include the needs of the industry as well as the protection of the passenger. This means not only delivering screening services effectively and efficiently, but also considering the requirements of airports, airlines and other partners, as well as passengers.

 

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