Creating a personalised airport experience for Aena’s 411 million passengers
Posted: 4 September 2024 | Holly Miles, Roberto Martin Davara | No comments yet
Watch this exclusive video interview with the Head of Facilitation and Passenger Experience at Aena.
Join us for an exclusive interview with Roberto Martín Davara, Head of Facilitation and Passenger Experience at Aena, recorded at the Passenger Terminal Expo in Frankfurt.
Roberto shares valuable insights on emerging passenger trends, emphasising the increasing demand for sustainability within airports and the shift towards a more personalised airport experience that balances seamless automation with human touch assistance.
Discover how Aena, the world’s largest airport operator by passenger numbers, leverages a holistic data-driven approach to inform their customer experience (CX) strategy. Learn about their innovative efforts to personalise the travel experience for the 411 million passengers who passed through their airports last year.
“Airports for you” is the guiding mantra at Aena.
Watch this interview to learn more about their commitment to enhancing the airport experience.
Join our free webinar: Beyond silos: How ecosystem thinking elevates the airport experience
In today’s complex aviation landscape, airports are moving beyond siloed operations to embrace a new era of collaboration. This webinar focuses on how leading airports are using ecosystem thinking to adapt, personalize, and continuously improve every touchpoint, boosting both passenger satisfaction and non-aeronautical revenue.
Date: 13 Nov | Time: 10:00 GMT
REGISTER NOW TO SECURE YOUR SPOT
Can’t attend live? No worries – register to receive the recording post-event.
Chief Executive Officer
CEO
Chief Operating Officer
Head of Operations, Safety and Emergency
Chief Strategy Development Officer
Head of Operations
Airport General Manager
CEO
Chief Executive Officer