All Wayfinding & dwell articles – Page 36
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NewsSEA launches WhatsApp customer care contact
SEA Milan Airports have launched a new solution for their customers, who are now able to contact the customer care team using WhatsApp.
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VideoPositioning iGA Istanbul Airport to be the hub of Turkey
We caught up with Gökhan Dölek, Aviation Development Manager for Asia, Africas and Americas for iGA Istanbul Airport, at Routes Americas 2024.
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SFO opens final phase of Harvey Milk Terminal 1
San Francisco International Airport (SFO) have opened the final phase of their new Harvey Milk Terminal 1.
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NewsFinnair release new schedule for the 'Midnight Sun' this summer
Finnair have released a new schedule for customers to experience the natural phenomenon of the 'Midnight Sun' this summer.
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NewsAutonomous cleaning robots enhance hygiene at CSMIA
CSMIA is leveraging cutting-edge cleaning technology with autonomous Scrubber Dryer Robots, enhancing operational efficiency within the terminal.
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NewsBudapest Airport: VINCI acquire 20% shareholding
VINCI Airports, a subsidiary of VINCI Concessions, now has 20% of the shareholdings of Budapest Liszt Ferenc International Airport.
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Dublin and Cork Airports' daa to pay €31 Million dividend
The airport management and operator for Dublin and Cork Airports, daa, have paid a dividend for the first time since the COVID pandemic.
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NewsEtihad Airways and EGYPTAIR sign MoU to strengthen relationship
The two airlines Etihad Airways and EGYPTAIR have signed a Memorandum of Understanding (MoU) to strengthen their partnership.
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NewsConstruction in progress for Munich Airport
Munich Airport have reported that construction of the new pier for Terminal 1 is on track and due to be completed by 2025.
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Toronto Pearson earns accessibility certification
Toronto Pearson Airport has earned certification from the Rick Hansen Foundation Accessibility Certification programme.
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ArticleAqaba the jewel of the Red Sea: King Hussein International Airport
Ramzi Arafat, CEO of Aqaba Airports Company writes exclusively for International Airport Review on the development of King Hussein International Airport (AQJ) and how the airport is recovering post-pandemic and amidst a war in Gaza.
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ArticlePioneering a new era of passenger experience at London Gatwick
As the demand for a memorable airport experience continues to grow, passenger satisfaction remains a top priority for airports and retailers globally. Jonathan Pollard, Chief Commercial Officer of London Gatwick Airport, and Sacha Zackariya, CEO of ChangeGroup and Prosegur Change, discuss their collaborative efforts to prioritise passenger satisfaction in an ...
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NewsOne week remaining to respond to proposed changes to Gatwick Airport's Northern Runway plan
The UK public have one week remaining to respond to the Second Notification of a Proposed Change for the Northern Runway at Gatwick Airport.
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Heathrow Airport reopens Fast Track Security this summer
London Heathrow Airport (LHR) have reopened Fast Track Security for departing passengers this summer, now open for booking!
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ArticleFinding ‘Finnspiration’ in Helsinki Airport’s new development
International Airport Review’s Editor Holly Miles, was invited by Finavia to see the renewed Helsinki Airport after the historic development programme. Here, she reports back on the results of this monumental project.
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NewsAir India introduces digital refreshment vouchers linked to boarding passes
In a first-of-its-kind move by an Indian airline, Air India has partnered with iCoupon to turn passengers' boarding passes into digital F&B vouchers during flight delays.
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NewsKorean Air AI Contact Centre to enhance customer services
Korean Air is developing an AI Contact Centre (AICC) platform to enhance customer support, offering more personalised services by utilising artificial intelligence (AI) and cloud-based technologies.
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NewsIndustry progresses to reduce baggage mishandling, finds IATA
"With 44% of airlines already fully implementing Resolution 753 tracking...travellers can have even more confidence that their bags will be at the carousel on arrival,” said IATA.
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VideoDeveloping an airport during challenging geopolitical times, Warsaw Modlin Airport
Watch this exclusive interview with the CEO of Warsaw Modlin Airport in Poland.
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ArticleNetwork advancement: the key to Kuala Lumpur International Airport’s digital evolution
Major airports today are all undergoing a digital revolution, aimed at improving passengers’ boarding experience while also enhancing airport systems, from security to retail with the help of cutting-edge technologies. Although technological advancements like VR/AR applications, and IoT have brought possibilities for the sector, we also need to be aware ...