All Wayfinding & dwell articles – Page 31
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NewsDenver Airport celebrates completion of new Concourse A-East expansion
Denver International Airport has opened a $220 million expansion of Concourse A, adding 14 new and remodeled gates along with customer amenities, completed on time and within budget.
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NewsBrisbane Airport launches annual Lost Property Auction
The 2024 Brisbane Airport Lost Property Auction is now open, offering 486 unclaimed items for bidding, with proceeds benefiting young Queenslanders through the Courier-Mail Children’s Fund.
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NewsChangi Airport elevates customer experience with revamped loyalty programme
Changi Airport has revamped its Changi Rewards loyalty programme, introducing new perks like enhanced parking, birthday vouchers and an exclusive tier for top spenders, aimed at enriching the customer experience.
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NewsWestJet expands Winnipeg operations, adds routes and increases capacity
WestJet announced a 21% growth in Winnipeg for 2024, expanding to 22 destinations and boosting domestic and international connectivity by 35%.
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NewsToronto Pearson International Airport hosted an immersive airport tour for passengers with autism or neurodivergent needs
Toronto Pearson International Airport (YYZ) in partnership with Autism Ontario and Air Transat, hosted its second annual ‘Ready, Set, Fly…with YYZ,’ for those with autism or neurodivergent needs.
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ArticleTop 10 passenger experience initiatives at Istanbul Airport
Those who have visited Istanbul Airport know that it is the height of airport infrastructure planning and development, having been awarded five stars by Skytrax . International Airport Review’s Emily Budgen delves into the 10 reasons why this airport offers a 5-star experience for passengers.
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ArticleDeveloping a local F&B and retail programme for San Francisco Airport
Cheryl Nashir, Director of Revenue Development at San Francisco International Airport speaks exclusively to International Airport Review about how they are seeking to create a world-class commercial and food offering for their passengers.
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NewsHelsinki Airport has begun preparing for the winter season with over 200 vehicle fleet at its disposal
Helsinki Airport has begun preparations for the winter season with seasonal workers for winter maintenance and trained permanent and new employees, along with a fleet of 200 winter vehicles.
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NewsAirlines and airports react with dismay to new French government proposals to raise aviation tax
European airlines and airports, represented by Airlines for Europe and Airports Council International Europe, have reacted with dismay to new French Government’s tax increase on aviation.
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VideoSarajevo International Airport's Vedrana Vikic Music on premium passenger experiences
International Airport Review's Editorial Assistant Chunekshi Wimalasuriya attended this year's Routes Europe, held in Aarhus, Denmark. Here, she spoke to Airport Services Manager at Sarajevo International Airport, Vedrana Vikic Music, discussing the offerings of premium passenger experience and operational teamwork.
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NewsWestern Sydney International Airport to build 24-hour Cargo Precinct
Western Sydney International Airport is constructing an integrated 24-hour Cargo Precinct, with Qantas Group and Menzies Aviation signing up to operate at the premier precinct, which will increase cargo capacity by 33%.
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VideoAI security, sustainability, and enhanced CX at Hermes Airports with Eleni Kaloyirou, CEO
Watch this exclusive interview with the Hermes Airports CEO now!
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NewsGovernment officials of Canada and the U.S. reaffirm plans to bring preclearance to Billy Bishop Toronto City Airport
Officials from Billy Bishop Toronto City Airport, the Government of Canada, and the U.S. gathered to reaffirm the commitment to bring preclearance to the airport, which will boost passenger experience and both economies.
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ArticleInclusive airports: Promoting awareness and positive disability perceptions
Following revelations about the treatment of air travellers with disabilities, Chris Jay, Managing Director and Founder of Bascule Disability Training, explores steps airports can take to foster a positive perception of disability.
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NewsCustomer Experience Summit and Exhibition hosted at the world’s busiest airport last week in Atlanta
Airports Council International World opened its annual ACI World Customer Experience Summit and Exhibition in Atlanta, with Hartsfield-Jackson Atlanta International Airport hosting the event.
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NewsAir travel soars in 2023 as industry embraces digital and sustainable future
Air travel surged in 2023, with a global survey revealing passengers’ growing embrace of digital innovations and sustainability, signalling a transformed future for the industry.
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NewsNew survey reveals key inconveniences faced by U.S. travellers at airports
A survey shows that long security lines (61%) and flight delays (57%) are the top inconveniences for U.S. travellers, with 76% willing to pay for expedited document review.
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NewsNew Uber pick-up zone opens at Sydney Airport’s T1 International terminal
From today, 24 September 2024, Sydney Airport's T1 International terminal has a dedicated Uber pick-up zone with PIN technology, improving passenger experience and easing congestion.
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ArticleBridging the gap: The future of intermodality between airports and rail
For International Airport Review, Helena Hill and Matt Mullen explore how integrating aviation, rail and other modes can create seamless travel experiences. Discover the challenges, opportunities and the transformative potential of a unified, customer-centric approach for the UK's transport system.
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NewsOryx Airport Hotel at Hamad International Airport wins multiple hospitality awards
The Oryx Airport Hotel at Hamad International Airport has been named “Most Hygienic Hotel in Qatar” at the 2024 Haute Grandeur Hotel Awards, alongside other global and regional honours.