All Wayfinding & dwell articles – Page 39
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NewsThe best airports for customer experience worldwide, as chosen by passengers
The results were chosen by passengers through the renowned Airport Service Quality (ASQ) Awards.
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NewsMiami-Dade County Mayor Daniella Levine Cava launches “I AM MIA” customer experience campaign
The campaign is a pivotal initiative designed to transform the customer experience at one of the nation's busiest airports.
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NewsAccessibility tech to be trialled at Glasgow Airport
Innovative small businesses with ideas to improve accessibility for passengers are set to begin trials at Glasgow Airport.
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NewsiGA Istanbul Airport pilots therapy dog project to reduce flight stress
As part of the pilot project, specially trained therapy dogs interact with passengers at the airport and offer them support with their friendly energy.
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ArticleCreating an Art & Culture Airport
Fresh from the ACI World Global Customer Experience Summit 2023, Sunny Yoon, Executive Director, Terminal Operations, of Incheon International Airport Corporation, speaks exclusively to International Airport Review about what passenger experience means to them.
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VideoRicia Vinelli Montejo: IAR's Airport Leader of the Future 2023
Watch this exclusive interview to get tips and tricks for your career!
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NewsHelsinki Airport ranked fifth in the world for business travellers
Finavia has taken the needs of business travellers into account.
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NewsHamad International Airport introduces dedicated transfer security lanes for families
The dedicated family lanes will reduce wait times at security checkpoints and provide staff assistance to aide families with their personal belongings.
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NewsMunich Airport introduces innovative JEEVES service robot
A robot of this type is now being used for the first time in the world as a "snackbot" at an airport.
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ArticleVeovo partners with Amorph Systems for LiDAR
Collaboration provides unmatched accuracy and flexibility in monitoring passenger movement, occupancy and dwell times – improving efficiency and experiences.
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NewsNew international terminal under construction at George Bush Intercontinental Airport
The guest experience will be one of sophistication with functional design charting the course for a seamless transition through the Mickey Leland International Terminal.
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NewsSydney Airport reforms represent a win for efficiency, competition, and passengers
The reforms represent the first enhancements in 27 years to the rules that govern how Sydney Airport operates.
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ArticleA colourful wayfinding redesign at El Dorado Airport
International Airport Review discovered in Issue 4 how colour-coding and strategic planning transformed travel for passengers at El Dorado Airport in Bogotá, Colombia.
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NewsHeathrow Airport “comes together” to mark 60 years since The Beatles’ first North America trip
Heathrow colleagues came together to recreate three of The Beatles’ most famous album.
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NewsWarsaw Chopin Airport enhances valet passenger experience
The Valet Parking service allows travellers to seamlessly hand over their vehicles to a professional Valet Parking driver just before entering the terminal.
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NewsJammu Airport's new terminal building inaugurated by Prime Minister Narendra Modi
The new terminal building is being developed at a cost of rs. 865 Crore and will boost the local economy, trade and tourism.
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Greater Orlando Airport Authority to enhance main terminals areas
The Greater Orlando Aviation Authority will issue for the refurbishment of the interiors at Airsides 1 & 3 and the interior refurbishment of Levels 1 & 2 at Terminals A & B.
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NewsGACA President leads Saudi aviation delegation on international tour, enabling investment in Saudi Aviation Strategy
The visit will serve as a platform to discuss areas of collaboration on air connectivity and economic growth.
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VideoExciting 'green' and innovative developments happening at Zurich Airport
Florian Raff, the Head of Aviation Development and Statistics at Zurich Airport gave an overview about the exciting developments happening at the airport.
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NewsGen-AI in 2024 travel: game-changer or overhyped?
Speculation about the powers of generative AI for travel were common in 2023, but real-world working examples were few and far between.