Dealing with passenger emotions at AENA
Posted: 5 January 2023 | Holly Miles, Roberto Martin Davara | No comments yet
Watch this exclusive interview with Roberto Martin Davara, Head of Facilitation and Passenger Experience Department, AENA.
International Airport Review‘s Holly Miles caught up with Roberto Martin Davara, Head of Facilitation and Passenger Experience Department, AENA.
Together they discussed how Aena is meeting the new passenger expectations, why the emotional state of passengers is a topic of interest and how they are dealing with passenger’s emotions, the importance of sustainability to the passenger journey, and his vision for the future of passenger experience at Aena’s airports.
Watch this exclusive interview NOW!
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Related topics
Accessibility, Airside operations, Digital transformation, Passenger experience and seamless travel, Passengers with reduced mobility (PRMs), Sustainability, Terminal operations
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