eReport: Innovating the baggage handling operation for the future of air travel

What’s inside?

The Innovating the baggage handling operation eReport brings together expert analysis and real‑world case studies exploring how airports are transforming baggage performance under live operational conditions.Inside the eReport, you will find:

• A forward‑looking overview of the baggage innovation trends shaping the industry through 2026 and 2027
• In‑depth airport case studies showing how resilience, data and automation are being applied in practice
• Expert perspectives on AI, computer vision and baggage identification, and how these technologies are moving from pilots to scaled deployment
• Operational lessons on delivering change without disruption, improving predictability and enhancing the passenger experience

The result is a practical, insight‑led guide for airports navigating rising volumes, constrained infrastructure and growing performance expectations.

Key trends addressed

The eReport examines the strategic and operational shifts redefining baggage handling, including:

• The move from bulk flow to individual bag control through individual carrier systems
• Early bag storage as a tool for smoothing peaks and unlocking latent capacity
• AI, data integration and decision science enabling more predictable, transparent operations
• Computer vision and baggage biometrics improving traceability, resilience and passenger trust
• Workforce transformation and mechanisation focused on safety, wellbeing and long‑term sustainability

Together, these trends point to a more connected, resilient and data‑driven baggage ecosystem.

Expert insights & case studies

Featuring contributions from airports and industry leaders across the globe, the eReport includes:

• Gaurang Harit, Project Director at Kuala Lumpur International Airport on delivering a next‑generation baggage handling system without disrupting live operations
• John Maduro, Baggage Handling Systems Engineer at Aruba Airport on moving from reactive handling to predictable flow through an ICS‑based approach
• Samuel í Hjøllum Rude, Vice President Head of Operational Airport Services at Copenhagen Airport on using AI to optimise make‑up operations and delay new infrastructure
• Gaurav Gupta, Senior Vice President, Global Head of Sales, Travel & Transport at IDEMIA Public Security on how AI‑driven baggage identification is reducing mishandling, cutting costs and strengthening passenger trust
• Allen Yuarata, Director of Terminal, Baggage and Groundside Services at Vancouver International Airport on building resilience through computer vision, intelligent routing and integrated operating models
• Henk Brandsma, Strategic Process Developer Baggage at Schiphol Airport on the next era of safer, smarter and more mechanised baggage handling

Each article focuses on execution as much as innovation, highlighting what it really takes to make change stick.

Access the eReport

Access Innovating the baggage handling operation for free now to explore how leading airports are reshaping baggage operations for a more resilient, predictable and passenger‑focused future.