Session Details

Case study: Utilising biometrics to creating a passenger centric eco-system

Date: 25 September 2019
Time: 14:35

Biometrics have been integral to reducing queues at airports, and increasing the passenger
experience. This case study will focus on the introduction of self-service & enhanced
passenger identification through facial recognition and challenges faced and benefits through
implementation. The session will address how the technology is streamlining the passenger
journey from check-in to take-off and the session will demonstrate the beneficial impact
reducing the average passenger’s journey time.

Representative from Department of Homeland Security, U.S. Customs and Border Protection Entry/Exit Transformation


Diane J. Sabatino

Director, Field Operations, Miami and Tampa Field Offices, U.S. Customs and Border Protection

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