Panel discussion: Automation – How far can automation go in airports, the good and perhaps not so good
Date: 25 September 2019
Automation is being implemented to improve the passenger experience, cut costs, increase agility and provide more flexibility which all bring substantial benefits in transforming airports but there are fears about the unknowns e.g. autonomous vehicles, the impact of technology sometimes failing and the removal of people from the customer experience. The panel discussion will cover case studies of the implementation of automation including IoT technology and AI, key learnings benefits and advice; the investment required in the technology but also the volume of data generated and pressure this can put on IT infrastructure; how do you unlock the potential benefits of expanded data to include revenue generation, improving the passenger journey and creating operational efficiencies.