More Passenger journey – Page 2
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ArticleHow agentic AI will reshape airport operations
Ahead of International Airport Review’s breakfast briefing taking place in London during PTE on 18 March, Jordi Valls, Global Director, SITA Labs discusses how agentic AI can turn fragmented tools into goal-driven airport operations, provided data foundations, governance and human oversight are in place.
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ArticleHow to design the sustainable airport of the future
At Super Terminal Expo 2025, International Airport Review Editor Holly moderated a panel discussion that explored innovative approaches to creating environmentally responsible and efficient airport facilities. This article explores the findings.
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ArticleZayed International Airport’s Service Excellence Strategy: Setting the standard in passenger experience and accessibility
Vanda Aleixo, Head of Customer Experience and Relationship Management at Abu Dhabi Airports, explains how Abu Dhabi Airports is embedding technology, inclusivity and frontline empowerment to deliver a seamless, customer-centric experience at Zayed International Airport.
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Article
What is agentic AI and how will it impact airports?
What is agentic AI and how does it differ from other AI systems? International Airport Review explores its impact on airports and how it will transform operations.
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VideoHow Brussels Airport is future-proofing baggage operations for the next decade
Discover how Brussels Airport is modernising baggage operations with AI, semi-automated systems, and sustainable design to boost capacity, efficiency, and resilience for future passenger growth.
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VideoNarita Airport trials clothing compression service to help travellers manage growing luggage volumes
Narita International Airport is testing an automated clothing compression service aimed at reducing suitcase overflow, with a demonstration video showing how it works.
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ArticleAccessibility in action: Why airports can’t afford to get this wrong
As assisted travel demand surges, airport leaders shared unfiltered insight at the International Airport Summit on why accessibility, autonomy and inclusive design now sit at the heart of operational resilience and passenger experience.
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ArticleFour future ready airports embracing technology, sustainability and passenger experience
Airports including iGA Istanbul, Dublin, Cork, Brussels and Munich are adopting digital twins, AI, renewable energy and autonomous solutions to enhance sustainability and passenger comfort.
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ArticleSingapore Changi International Airport: The benchmark for smart airports
In this article, we delve into the smart airport initiatives at Changi Airport, which are setting the benchmark for airports around the world.
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ArticleHow Motional Digital Twins improve flow, efficiency and non-aero performance in airports
Kelly Watt, Programme Manager at Dallas Fort Worth Airport, examines how Motional Digital Twins provide real-time demand forecasting, congestion prediction, and dwell-time optimisation — unlocking measurable gains in operational efficiency and non-aeronautical revenue.
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VideoBirmingham Airport's £76 million annual investment in AI and seamless journeys
Discover how Birmingham Airport is leveraging AI and major infrastructure investment to deliver a seamless, self-service passenger experience and tackle future capacity challenges.
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ArticleShaping Glasgow Airport's passenger experience with £3.7 million upgrade
Tom Hack, Retail Director of AGS Airports, shares how passenger feedback helped shape Glasgow Airport’s new F&B and retail offerings, creating a significantly elevated departure lounge experience.
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ArticleMIA’s smart airport strategy puts people first in the passenger journey
Ralph Cutié, Director and CEO of Miami International Airport (MIA) explains how Smart Airport 2.0 aims to make travel at MIA effortless.
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ArticleThe digital imperative: How Digi Yatra’s biometric blueprint is redefining airport operations and efficiency
India’s Digi Yatra is redefining airport operations using biometrics, driving massive efficiency and security. Get the transformation blueprint from the leaders on 16 December 2025.
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ArticleNext generation hold baggage and air cargo screening to balance efficiency, compliance and sustainability
Airports face growing pressure to manage rising passenger and cargo volumes. Advanced screening technologies offer faster throughput, regulatory compliance and sustainable operations for future-ready airports.
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ArticleMadrid-Barajas Airport: The aviation laboratory of the future
Luis Cañón, Innovation & Customer Experience Director at Aena, outlines how the operator is leveraging the latest cutting-edge technologies within Madrid Airport’s operations to revolutionise the airport experience.
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ArticleMunich Airport outlines strategies for net zero, passenger experience and digital innovation
In an exclusive interview with International Airport Review, Jost Lammers, President and Chief Executive Officer, and Dr Lutz Weisser, Managing Director, of Munich Airport, talk about targeting net zero by 2035, introducing AI and biometric solutions, and expanding terminals to enhance passenger journeys and improve operational efficiency.
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InterviewSEA Milan Airports advances accessibility, sustainability and digital innovation
In an exclusive interview for International Airport Review, Michele Parietti, Head of PRM Assistance at Malpensa SEA Milan Airports, explains how integrating innovative technologies will enhance autonomy and the passenger experience at Malpensa and Linate.
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ArticleWhat is a smart airport?
The use of the term “smart airport” is prolific, but what does it mean? International Airport Review’s Holly Miles finds out that it’s about more than just technology.
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ArticleWhy Xovis doesn’t use LiDAR
Why not LiDAR? Because Xovis sensors were designed for the challenge. Purpose-built AI tech ensures accurate, dependable passenger flow insights airports rely on. Christian Studer, Xovis Co-Founder and CEO explains more for International Airport Review.