Preparing for a record-breaking 2024 at London Gatwick Airport
Posted: 7 August 2024 | Holly Miles, Mark Johnston | No comments yet
This interview provides a comprehensive look at the airport’s innovative strategies and commitment to exceptional service in 2024.
Mark Johnston, Chief Operations Officer, London Gatwick speaks to International Airport Review Editor Holly Miles about their comprehensive preparations for what is anticipated to be the busiest year since COVID.
Mark shared the projections for passenger numbers in Summer 2024 and outlined the strategic measures in place to handle the influx efficiently. Learn about the latest trends in passenger behaviour, including early arrivals, and how the airport is working to minimise security queues through advanced technologies and streamlined processes.
Discover their approach to managing food and beverage outlet queues to enhance the passenger experience and the delicate balance between commercial space and seating availability. Mark also elaborated on their proactive communication strategies, designed to ensure passengers are well-prepared for their journey, contributing to a smoother airport experience.
Finally, hear about the new brand identity and vision for London Gatwick to be, “the airport for everyone, whatever your journey,” and the specific measures taken to personalise passenger experiences, even during peak times.
Watch the exclusive interview now!
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Related topics
Passenger experience and seamless travel, Passenger volumes, Personalisation
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