Johnnie Müller
Security Director, Copenhagen Airports
Johnnie has introduced new management, quality & service structures to the department and during his time at CPH, Security has won the Skytrax Award for World’s best Airport Security in 2013, 2014 and 2017 (+ 2nd best in 2015 and 3rd best in 2018).
From 2011-2013 Johnnie served as the Vice Chairman of ACI Europe Security Committee, followed by the role as the Chairman of the Committee In 2014-2016. From 2016-2018 Johnnie is serving as the Vice Chairman of ACI World Security Standing Committee
From 1996 to 2006 Johnnie worked for DHL Express. Throughout his employment, he advanced from being a bike courier to Customer Care Manager to Head of Customer Service and then Nordic Customer Service Director. During his time at DHL Johnnie especially focused on restructuring, streamlining as well as modernizing management methods to improve customer service levels.