Session Details

It is possible: shorter queues and an efficient planning

Date: 26 September 2019
Time: 11:30

The waiting time for a security filter is a major factor in the passengers’ appreciation of an airport. The easy way to prevent long queues at the security filter is opening more security lanes. At the same time, most of these lanes might be opened an unnecessarily long time. This leads to many unproductive hours of the security agents. We show in several cases how efficient planning algorithms and a good workforce management lead to better schedules for the security agents, lower waiting times for passengers and a more efficient deployment of hours

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