Case study: Utilising biometrics to creating a passenger centric eco-system
Date: 26 September 2019
Biometrics have been integral to reducing queues at airports, and increasing the passenger experience. This case study will focus on the introduction of self-service & enhanced passenger identification through facial recognition and challenges faced and benefits through implementation. The session will address how the technology is streamlining the passenger journey from check-in to take-off and the session will demonstrate the beneficial impact reducing the average passenger’s journey time.
Department of Homeland Security, U.S. Customs and Border Protection Entry/Exit Transformation