Case study – Hong Kong International Airport: The digital transformation journey: using technology to improve the passenger experience
Date: 26 September 2019
This case study is on the application of different technologies to improve the passenger experience. It will cover the single token journey, baggage automation, use of robotics, transition to 5G and the introduction of autonomous vehicles in connection with customer service and creating cost efficiencies. It will also outline the need to build in flexible thinking into the planning of the new terminal building. Overall the session will demonstrate that developing resiliency of airport operations and information technology processes will provide a competitive edge for an airport.