Session Details

Case study – Incheon International Airport: Smart Airport Plan: leveraging automation to improve the passenger experience

Date: 26 September 2019
Time: 09:15

IT Session Icon - BlueThe session will cover a mixture of initiatives which have been implemented including a walkthrough self-service security screening system, facial recognition technology-enabled SmartPass check-in and boarding to create a smooth and seamless airport experience, home baggage drop-off courier service enabling passengers to have baggage items delivered to the airport and loaded onto aircraft and the deployment of artificial intelligence robots at passenger terminals. It will also cover the introduction of an AI based X-Ray system that can check prohibited items in baggage, an interactive guide channel through popular mobile messenger “AI Chatbot” and a VR experience in duty free shops.


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