San Jose Mineta International Airport launches AI powered humanoid robot pilot to enhance passenger assistance, accessibility and real time multilingual support.
San José Mineta International Airport (SJC) has introduced an AI powered humanoid robot named José as part of a pilot programme designed to enhance passenger experience and test emerging technologies in a live airport environment.
Developed by Silicon Valley start up IntBot, the robot is stationed in Terminal B near Gate 24 and is designed to greet passengers, answer queries and provide real time information in more than 50 languages. The system combines physical AI with contextual reasoning and natural interaction capabilities, allowing it to operate effectively in busy public spaces.
The deployment forms part of the airport’s strategy to integrate advanced technologies into everyday passenger journeys while reinforcing its role as a gateway to Silicon Valley.
Jennifer Maguire said the initiative reflects the city’s focus on practical innovation.
“San José continues to lead in applying emerging technologies in ways that improve everyday experiences for residents and visitors,” she said.
Matt Mahan added that the technology will support international visitors expected during major global events.
“We expect thousands of visitors from around the world, and this technology will help deliver clear directions and real time information in multiple languages,” he said.
Mookie Patel, Director of Aviation at SJC, said the pilot will help assess how artificial intelligence can enhance both service delivery and operational efficiency.
Lei Yang, Chief Executive of IntBot, described the deployment as a milestone in the use of socially intelligent robotics in complex environments.
The four month pilot will evaluate the robot’s impact on customer service, accessibility and passenger engagement, with potential for wider deployment depending on performance outcomes.
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