New Uber pick-up zone opens at Sydney Airport’s T1 International terminal

Credit: Sydney Airport

As of 24 September 2024, passengers arriving at Sydney Airport’s T1 International terminal can now book Uber rides directly from their smartphones. The new dedicated pick-up zone, located 20m from the terminal doors, aims to enhance the overall travel experience for incoming passengers.

This dedicated kerbside Uber pick-up area incorporates Uber’s PIN technology, making it the first-of-its-kind in New South Wales. This innovation is designed to provide a faster and smoother journey for travellers at Australia’s major international gateway.

The introduction of this pick-up zone is expected to improve the flow of both taxis and rideshare vehicles at the airport. Additionally, a new holding area for Uber drivers, situated closer to the terminal, will allow them to wait for passengers in an organised manner.

Mark Zaouk, Sydney Airport’s Group Executive Commercial, said: “The popularity of rideshare has surged over the past few years, and it’s great to give passengers what they’ve been asking for which an Uber zone which is much closer to the terminals, in line with the experience at other major Australian and global airports. This innovation will redefine airport accessibility and set a new standard for modern travel at Australia’s gateway.”

Emma Foley, Managing Director of Uber ANZ, said: “We are proud to partner with Sydney Airport to create an innovative, dedicated space for Uber pick-ups at the international terminal. This new zone will provide a smoother and more efficient experience for riders and drivers alike, and by using PIN, we can help Sydney Airport ease congestion at busy periods – perfect timing ahead of the peak school holiday travel period.”

Passengers opting for other rideshare services will continue to utilise the existing pick-up area, while arrangements for dropping off passengers will remain unchanged. There are no modifications for passengers being picked up by limousines or private vehicles.

Furthermore, ground transport operators catering to passengers with mobility needs or disabilities will have access to four accessible pick-up spaces throughout the international precinct, ensuring that all travellers are accommodated.