BER travellers have an appetite for digital services says Thomas Hoff Andersson, MD and COO
Posted: 5 January 2024 | Holly Miles, Thomas Hoff Andersson | No comments yet
Watch this exclusive interview with the MD and Chief Operations Officer of Berlin Brandenburg Airport.
We caught up with Thomas Hoff Andersson, MD and COO of Berlin Brandenburg Airport to discuss all things passengers, operations, innovation and sustainability. Thomas was happy to say that Berlin passengers are embracing digital offerings and in one year they have the doubled share of passengers doing self-service check-in and bag drop, they have also launched a new biometric way of travelling: BER Traveller. Thomas discussed how it works, and how they ensure privacy by design where the passenger owns their data.
Berlin Brandenburg was the winner of International Airport Review’s Innovation Award at the Airport Honour Awards
Watch this exclusive interview now!
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Related topics
Biometrics, Data, Digital transformation, Innovation, New technologies, Passenger experience and seamless travel, Passenger volumes, Security, Self-service, Sustainability, Workforce
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