Raúl Valencia

Raúl Valencia is a Mexican communications strategist and aviation commentator with more than 20 years of experience in corporate communications, public relations and reputation management. With a background in commercial pilot training, he focuses on the passenger journey and the evolving relationship between airlines, airports and travellers. Through his writing, he explores how communication, operations and service design influence the traveller experience across every touchpoint. He advocates for a more connected, transparent and passenger-centric aviation ecosystem that balances operational efficiency with traveller expectations.