All Passenger comms & apps articles – Page 3
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PodcastPromoting independent and accessible travel at London Gatwick Airport
Listen to this exclusive podcast with one of the Shaw Trust's UK's 100 Most Influential Disabled People and Accessibility Manager at London Gatwick Airport.
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VideoMarco Troncone on revolutionising airport services: From city check-in, to "phygital" shopping and online travel agents
Don't miss this deep dive into the future of airport services and sustainable travel with Marco Troncone at the helm.
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ReportCurb to Gate: Smart Airports eReport 2024
Read this exclusive free report on the smart technology shaping the airports of tomorrow.
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NewsIAR Spotlight on International Airport Summit 2024 Speakers
We take a closer look at some of the speakers confirmed for the International Airport Summit and what they will be speaking about during their panels.
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NewsA new pioneering digital platform aviio has been launched across seven airports in India
Adani Airports Holdings Ltd have launched a pioneering digital platform, aviio, across its 7 Indian airports, that will provide real-time data for shareholders and passengers.
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VideoCreating a personalised airport experience for Aena's 411 million passengers
Watch this exclusive video interview with the Head of Facilitation and Passenger Experience at Aena.
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NewsOnline guides to help with accessibility in London Gatwick Airport have been launched
London Gatwick Airport has launched detailed guides for passengers to boost airport accessibility for those that may need help, which are being provided by AccessAble.
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VideoPreparing for a record-breaking 2024 at London Gatwick Airport
This interview provides a comprehensive look at the airport's innovative strategies and commitment to exceptional service in 2024.
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NewsBirmingham Airport improves accessibility with new check-in option
Birmingham Airport have introduced a new check-in process for those with hidden disabilities, ensuring greater accessibility.
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ArticleQ and A with Houston Airports' Molly Waits
Molly Waits, Chief Marketing and Air Service Development & Communications Officer for Houston Airport System reveals the exciting terminal expansions at George Bush Intercontinental (IAH) and William P. Hobby International Airport (HOU) that will see capacity expanded. She also gives insight into Houston Airport System’s successful route development strategy.
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ArticleCreating an Easy Airport experience for passengers and employees at Aeroportos Uruguay
In this interview with Federico Cabrera, the Airport Operations and Customer Experience Manager at Aeropuertos Uruguay, he sheds light on how the airport has navigated the challenges brought about by the COVID-19 pandemic and how it continues to enhance the airport experience for both passengers and employees.
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ArticleMeet DoraBot: Elevating the traveller experience at El Dorado
El Dorado International Airport has revolutionised the experience of its passengers by introducing ‘DoraBot’, a new artificial intelligence (AI) powered virtual assistant that offers personalised attention throughout travellers' journeys. Luis Soto, Daniel Beltrán and Juan David Micolta explain more for International Airport Review.
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News
International Airport Summit 2024 launches in Amsterdam!
We are excited to announce that International Airport Review is taking place in Amsterdam this year. Read to find out what else is new for this year.
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NewsEtihad offers pioneering live online advice for travel requirements
Etihad Airways have launched a pioneering live online advice system for customers, providing up-to-date guidance on travel documents.
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Podcast
Focusing on customer experience, sustainability and growth through innovation
Listen to this exclusive podcast with ACI World's Director General.
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NewsSchiphol launches app for Apple Watch
The application allows travellers to quickly and easily access the latest information about their flight on their wristwatch.
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VideoGoing above and beyond for a passenger creates unforgettable moments with April Laukaitis
Watch this exclusive interview with Customer Service Agent, April Laukaitis, who tells her story of providing personalised customer service which really made someone's day.
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ArticleCurb to Gate: Smart Airports Report 2023
Read this exclusive free report on the smart technology shaping the airports of tomorrow.
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VideoFocusing on the sensory experience of passengers at Hyderabad International Airport
Watch this exclusive interview with the airport CEO who is speaking at the International Airport Summit 2023.
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NewsSFO’s app for taxi drivers continues to achieve awards
SFO has earned another award TaxiVQ, which allows taxi drivers to enter a virtual queue, reducing wait times and enhancing productivity.
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