All Passenger comms & apps articles – Page 2
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NewsHeathrow Airport temporarily renamed Terminal 4 as ‘Terminal Paw’
Heathrow Airport has renamed Terminal 4 as ‘Terminal Paw’ to celebrate the return of its beloved bears, Doris and Edward, in a heartwarming new advert.
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ArticleRedefining the airport experience: from transit hub to a sense of place | International Airport Summit 2025 preview
George Ioannou, Director of Innovation at King Salman International Airport (KSIA) - a speaker at this year's International Airport Summit - shares how the standout future airport experience will be defined by how invisible innovation, human connection and cultural storytelling coming together to make travel effortless, personal and worth remembering.
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NewsSydney Airport makes Uber PIN rideshare pickup permanent after successful trial for passengers
Following a 12-month trial, Sydney Airport passengers can now use Uber PIN for faster, safer, and more convenient rideshare pickups at the T1 International Terminal.
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NewsAdani Airports launches digital platforms and infrastructure upgrades to deliver seamless and personalised passenger journeys
Adani Airports introduces aviio, OneApp, and Airport in a Box to enhance operations, connectivity, and passenger experiences across its airports in India.
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NewsSofia Airport CEO to unveil Gen Z-focused digital strategy at International Airport Summit 2025
Jesus Caballero will share how Sofia Airport is using 5G, immersive tech and social media to redefine the passenger experience for the next generation.
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ReportSmart Airports: From Curb to Runway
Unlock insights from leading smart airports on data-driven operations, automation, and passenger-centric innovation. Access for free today.
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ArticleiGA Istanbul Airport sets a new standard in Europe with Level 5 ACI Customer Experience Accreditation
iGA Istanbul Airport becomes the first in Europe to achieve Level 5 ACI Customer Experience Accreditation, blending Turkish hospitality with cutting-edge technology to deliver an unmatched passenger journey.
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NewsAdani digital labs launches OneApp to revolutionise passenger experience at Adani-managed airports in India
Adani digital labs unveils OneApp, integrating airport services, loyalty rewards, and real-time updates to enhance convenience, comfort, and personalisation for travellers across India.
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NewsHeathrow Airport launches largest beauty and wellness campaign with exclusive offers and immersive experiences for travellers
Heathrow’s Redefine Your Beauty campaign offers passengers luxury treatments, exclusive gifts and wellness-inspired dining across all four terminals this summer and autumn.
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News
Saudia adopts Apple Share Item Location to enhance baggage tracking and passenger experience
Saudia now uses Apple’s Share Item Location, enabling guests to securely share AirTag locations for lost bags, improving recovery, safety, and overall travel experience.
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ArticleAl Titterington on delivering hyper-personalised airport experiences with growing passenger numbers: IAS 2025 speaker spotlight
International Airport Summit takes a look at one of this year’s speakers – Al Titterington, Terminal Operations Director at Birmingham Airport (BHX) – and what he will be discussing during the session panel ‘Delivering hyper-personalised airport experiences with growing passenger numbers’ on Day 1 of the summit.
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NewsAutomation, AI and robotics under the spotlight at International Airport Summit 2025
Join us at the International Airport Summit in Berlin to engage in discussions with airports over the integration of AI, automation and robotics and how it is helping them drive operational efficiency, improve passenger experience and reduce reliance on manpower.
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NewsLima Airport debuts Terminal 2 with digital smart wayfinding to enhance passenger journey and retail engagement
Lima Airport’s new Terminal 2 features Living Map’s digital wayfinding and location-based alerts to improve navigation and boost retail interaction.
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NewsHelsinki Airport launches interactive 3D map to improve passenger navigation and terminal experience
The new 3D map helps passengers find shops, cafés, and departure gates, offering step-by-step routes and accessibility options.
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NewsMiami Airport becomes first in the world to launch ReBokeh vision app for low-vision travellers
Low-vision travellers at Miami International Airport can now use ReBokeh’s assistive tech app with AI for enhanced independence and navigation.
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ArticleHow the New Terminal One is shaping the future of guest experience and technology in air travel
Marisa Von Wieding, Vice President of Operations at the New Terminal One at JFK, shares how the new all-international terminal is redefining the guest journey through innovative technology, personalised service and an unwavering commitment to accessibility.
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ArticleEzeiza International Airport: A global leader in commercial satisfaction according to ASQ
Mariana Camodeca, Product Owner of the strategic mission for hyper-personalisation, and Lucila Mingrone, also part of the strategic mission at Airports Argentina, highlight the keys to their success in being recognised as the best airport in the world for commercial satisfaction in Q4 2024.
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ReportAirport Leader's Forum Report 2025
Sign in to read this free report and gain an insight into the challenges faced by International Airport Review’s Advisory Board members.
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ArticleAt the airport, travellers crave transparency. Let’s give it to them
Karen Mazurkewich, Vice-President of Stakeholder Relations and Communications, Toronto Pearson International Airport explains how the airport is working to give passengers more transparency when it comes to flight disruption.
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NewsTravel trend report finds travellers are seeking nostalgia and real-life connections in 2025
A new report has revealed five key travel trends expected to dominate in 2025, with holidaymakers seeking comfort in nostalgia while prioritising real-life connections over digital interactions.
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