New Agentic AI solution to deliver real-time, personalised passenger support across Adani’s airport network.
Adani Airport Holdings Limited (AAHL), a subsidiary of Adani Enterprises Limited and India’s largest operator of Public Private Partnership airports, has announced a strategic partnership with AIONOS, an InterGlobe Enterprises company and global leader in enterprise AI, to implement a multilingual, omni-channel AI solution across its airport network.
The collaboration will see AIONOS deploy its proprietary Agentic AI platform, IntelliMate™, to deliver personalised, real-time assistance to passengers via voice, chat, web and mobile interfaces. The system will operate in multiple languages, including English, Hindi and regional dialects, and will be available 24/7 to provide flight updates, gate information, baggage status, directions and other airport services.
This initiative is part of AAHL’s broader digital transformation strategy, which focuses on enhancing passenger experience, streamlining operations and promoting inclusivity. The AI concierge is designed to ensure consistent, context-aware engagement across all touchpoints, significantly reducing service turnaround times and improving overall satisfaction.
AAHL’s digital strategy rests on three key pillars:
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B2B collaboration that brings the airport ecosystem together for seamless operations,
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Top tier passenger experience, and,
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Continued focus on building best in class digital infrastructure towards future readiness.
This transformative solution is another step in the direction.
Arun Bansal, Chief Executive Officer of AAHL, said: “At AAHL, our vision is to redefine the airport experience through intelligent, digital-first innovations that place passengers at the heart of everything that we do, converting their travel anxiety into excitement. Our collaboration with AIONOS marks a significant step in delivering seamless and personalised journeys for travellers across our airports. Together with in-house offerings such as aviio, Adani OneApp and Airport-in-a-Box, we are building a connected ecosystem that enhances efficiency, fosters inclusivity, and sets new benchmarks for smart, sustainable and future-ready airports in India.”
CP Gurnani, Co-founder and Vice Chairman of AIONOS, added: “We are excited to embark on this transformative journey with AAHL. Our collaboration is a testament to our shared vision of leveraging advanced technologies to offer exceptional customer experience. At AIONOS, we are committed to delivering innovative solutions that empower enterprises to navigate the complexities of the digital age and achieve their strategic objectives.”
International Airport Review is running its Breakfast Briefing during Passenger Terminal Expo on the morning of 18 March, which will explore how agentic AI can transform airport operations, resilience and passenger experience, offering leaders a roadmap for adoption.
