All Serco articles
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InterviewHow smart tech is optimising your airport | International Airport Summit 2025 preview
AI is no longer a future concept—it’s a present-day imperative for airports. In this exclusive interview, Tara Mulrooney of Edmonton International Airport and Jacqui Johnson of +impact reveal how smart technologies are helping airports do more with less, and why embracing AI now is critical to staying ahead.
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ArticleWhy airports need a strategic approach to deliver exceptional passenger experience
In an increasingly demanding travel landscape, airports have a crucial role to play in providing passengers with positive experiences. Phil Malem, CEO of +impact, explores the key elements needed to achieve this goal.