More Passenger journey – Page 9
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ReportThe Airport Industry Intelligence eReport 2024
Download this free eReport highlighting the greatest challenges to the airport sector.
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ArticleMaking the travel experience more inclusive: understanding passengers with disabilities and how airports can help
Waheedah Lawal Suleiman writes about how airports have the potential to make travel easier and more enjoyable for people with disabilities. By prioritising accessibility, communication, and tailored support, airports can create truly inclusive travel experiences.
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ArticleInterview Spotlight: Borry Vrieling, Founder of eezeetags
eezeetags Founder, Borry Vrieling is a true label industry veteran, after employment at Avery Dennison he started his own company 13 years later, serving technical niche companies with identification solutions based on tags and labels. Eezeetags was born out of his drive to improve simplicity after a stressful self-tag experience. ...
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ArticleSmarter, faster, and more efficient: how ALIX™ is redefining luggage identification
Every year, airlines manage over 4 billion bags, with millions lost or misplaced, resulting in significant costs and damaged reputations.
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ArticleThe importance of airport slot governance
For International Airport Review, Robson Freitas, Head of Operations, Security, and Airport Emergency, and Felipe Brandão Operational Planning Analyst at Belo Horizonte International Airport explore the importance of airport slot co-ordination, the global standards governing it, and the role of new technologies in enhancing the efficiency of air travel.
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ArticleIn-Depth Focus...Baggage Transformation Issue 4 2024
International Airport Review’s In-Depth Focus on baggage transformation is now available to download! In this In-Depth Focus we hear from London Gatwick and Amsterdam Schiphol Airports on how they are innovating to improve the efficiency and accuracy of their baggage handling systems, and integrate technology in order to make the ...
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ArticlePromoting innovative technologies to reduce reliance on manpower at Tokyo Narita Airport
For Issue 3 2024, Tatsuya Narukiyo, Chief of DX Development and Planning department at Tokyo Narita International Airport talks to International Airport Review about the airport’s digital transformation journey and the technology trends shaping the airport sector.
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ArticleIssue 4 2024 International Airport Review
In this issue of International Airport Review we feature articles from industry experts on a range of topics including: innovation, winter operations, cargo, retail, ARFF, airport experience, and airport construction and design. All this, plus an In-Depth Focus on baggage transformation. Read it for free now.
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VideoRaising airport experience to new levels
At the ACI World Customer Experience Global Summit 2024, Dimitri Coll, Senior Vice President Airport Experience & Training of ACI World, spoke to International Airport Review Editor, Holly Miles.
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ArticleCreating a modern passenger experience at LAX
International Airport Review spoke to Hans Thilenius, the Deputy Executive Director of Los Angeles World Airports, to discover how the terminal modernisation goes beyond an updated aesthetic.
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ArticleEmirati culture and hospitality headline at Zayed International Airport
Elena Sorlini, Managing Director and Chief Executive Officer at Abu Dhabi Airports, shares her insight as CEO of one of the biggest airports in the world, and details how connectivity, innovation and sustainability will shape the future vision of Zayed International Airport.
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ArticlePreparing for the future of travel at Denver Airport
In an exclusive interview with Holly Miles, Editor of International Airport Review, Phillip Washington, CEO of Denver International Airport (DEN), sheds light on the airport's recent achievements and ambitious future plans. From record-breaking passenger numbers to innovative security measures and sustainability goals, Denver Airport is gearing up for a transformative ...
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VideoSEA Milan's Armando Brunini on biometrics and passenger experience
International Airport Review's Editorial Assistant Emily Budgen attended this year's ACI Europe's Annual Congress, hosted by iGA Istanbul. Here, she caught up with SEA Milan Airport's CEO Armando Brunini and discussed biometrics, the passenger experience and the regulations in the industry.
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Podcast
Enhancing airport experience through airline partnerships, silent airport and an empowered workforce: Athanasios Titonis
Tune in for a comprehensive look at the innovations and strategies driving the airport's success.
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VideoMarco Troncone on revolutionising airport services: From city check-in, to "phygital" shopping and online travel agents
Don't miss this deep dive into the future of airport services and sustainable travel with Marco Troncone at the helm.
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ArticleTop 10 passenger experience initiatives at Istanbul Airport
Those who have visited Istanbul Airport know that it is the height of airport infrastructure planning and development, having been awarded five stars by Skytrax . International Airport Review’s Emily Budgen delves into the 10 reasons why this airport offers a 5-star experience for passengers.
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ArticleDeveloping a local F&B and retail programme for San Francisco Airport
Cheryl Nashir, Director of Revenue Development at San Francisco International Airport speaks exclusively to International Airport Review about how they are seeking to create a world-class commercial and food offering for their passengers.
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VideoSarajevo International Airport's Vedrana Vikic Music on premium passenger experiences
International Airport Review's Editorial Assistant Chunekshi Wimalasuriya attended this year's Routes Europe, held in Aarhus, Denmark. Here, she spoke to Airport Services Manager at Sarajevo International Airport, Vedrana Vikic Music, discussing the offerings of premium passenger experience and operational teamwork.
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VideoAI security, sustainability, and enhanced CX at Hermes Airports with Eleni Kaloyirou, CEO
Watch this exclusive interview with the Hermes Airports CEO now!
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ArticleInclusive airports: Promoting awareness and positive disability perceptions
Following revelations about the treatment of air travellers with disabilities, Chris Jay, Managing Director and Founder of Bascule Disability Training, explores steps airports can take to foster a positive perception of disability.