More Passenger journey – Page 8
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ArticleAt the airport, travellers crave transparency. Let’s give it to them
Karen Mazurkewich, Vice-President of Stakeholder Relations and Communications, Toronto Pearson International Airport explains how the airport is working to give passengers more transparency when it comes to flight disruption.
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ArticleLanding soon: the New Terminal One at JFK, a new international gateway for the United States
Jennifer Aument, CEO of the New Terminal One at JFK, discusses what’s in store for travellers at the new all-international terminal opening in 2026 in New York City.
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ArticleEnhancing the F&B and retail offering at Helsinki Airport
Nora Immonen, Vice President and Director of Commercial Services Business at Finavia answers some questions on Finavia’s strategy around F&B and retail, as well as challenges and opportunities for the year ahead.
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ArticleLondon Gatwick: Ploughing ahead with winter preparations
‘Polar Bears’ and ‘Yeti’ are front and centre at London Gatwick as the UK’s second-busiest airport gears up for an efficient and resilient winter season. Chief Operating Officer, Mark Johnston, shares what it takes to prepare for adverse weather.
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ArticleMastering winter skies: runway winter maintenance is like a carefully rehearsed dance routine
Pyry Pennanen, Head of Airfield Maintenance at Finavia’s Helsinki Airport tells International Airport Review why Finavia’s ‘snow-how’ is a matter of pride and honour.
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ArticleIndian aviation soars high with Digi Yatra’s biometric-enabled passenger experiences
For International Airport Review, Suresh Khadakbhavi, CEO of Digi Yatra Foundation, explains how their solution is revolutionising safe and seamless airport experiences across airports in India.
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ArticleRevitalising African aviation: A vision for connectivity, growth and sustainability
Adefunke Adeyemi, Secretary General of the African Civil Aviation Commission (AFCAC), outlined an ambitious and transformative vision for African aviation. Tasked with promoting safety, security, liberalisation, environmental protection and overall sustainability across the continent, Adeyemi's insights highlight the challenges and opportunities that define the sector's future.
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ArticleHow multiple airports shaped a tool to improve passenger experience
Developed with airports like Frankfurt, Hamad, Athens, and Schiphol, Travor is the multi-use-case passenger experience platform for airports.
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ArticleNavigating the turbulent skies: Insights from the Airport Executive Forum at the International Airport Summit 2024
The Airport Executive Forum keynote panel at the International Airport Summit 2024 provided a captivating glimpse into the multi-faceted world of airport leadership, examining the pressing challenges, emerging opportunities, and strategic imperatives shaping the aviation industry.
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ArticleEnhancing airport accessibility at Carrasco International Airport
Federico Cabrera, Operations and Experience Manager at Aeropuertos Uruguay, explains for International Airport Review, what they are doing to ensure a fair and accessible travel experience for all.
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ArticleTowards a greener future as CSMIA champions environmental stewardship and sustainable growth
Mumbai Chhatrapati Shivaji Maharaj International Airport champions sustainability with waste reduction, energy efficiency, and green initiatives, striving for net-zero carbon emissions by 2029, setting a benchmark for eco-friendly aviation.
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ArticlePioneering sustainable aviation at SEA Milan Airports
Alessandro Fidato, Chief Operations Officer of SEA Milan Airport, reveals ambitious projects to drive sustainability at Malpensa and Linate Airports, including a green hydrogen station, SAF initiatives, and the groundbreaking eMAGO project.
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ArticleImproving baggage operations at the UK’s second busiest airport
Stevie Summers, Head of Baggage at London Gatwick Airport spoke to International Airport Review about how the airport is transforming baggage operations, making the job safer and his long career in baggage.
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ArticleWhy airports need a strategic approach to deliver exceptional passenger experience
In an increasingly demanding travel landscape, airports have a crucial role to play in providing passengers with positive experiences. Phil Malem, CEO of +impact, explores the key elements needed to achieve this goal.
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ArticleCreating a commercial airport with a private terminal experience: Red Sea International (RSI)
Michael White, Chief Commercial Officer of Red Sea International Airport, spoke with International Airport Review Editor, Holly Miles, about the experience passengers will receive at the airport and why it will be an airport like no other.
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PodcastPromoting independent and accessible travel at London Gatwick Airport
Listen to this exclusive podcast with one of the Shaw Trust's UK's 100 Most Influential Disabled People and Accessibility Manager at London Gatwick Airport.
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ArticleBehind the success: DFW's secrets to excellence and future innovations
Sharon McCloskey, Vice President of Customer Experience, Dallas Fort Worth International Airport answers some questions on the airport's customer experience success.
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ArticleHere's what you missed at the International Airport Summit 2024
The International Airport Summit took place on 13-14 November in Amsterdam. In this article we highlight the takeaways from four key sessions across the two days.
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ArticleAfrican Airport Champions: The unsung heroes of Africa's aviation growth
Waheedah Lawal Suleiman, Manager of the Economic Committee for ACI Africa, writes about the importance of workers across Africa’s airports, from security to flight attendees, and their impact on aviation.
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ArticleGen Z travellers have come of age, and airports are here for it
For Issue 3 2024, Karen Mazurkewich, Vice-President of Stakeholder Relations and Communications at Toronto Pearson International Airport (YYZ) described the shifts in global air travel that are taking place, driven by the rise of the tech-savvy, experience-seeking Gen Z.