More Passenger journey – Page 7
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ArticleA new vision for global airport excellence under ACI World’s new Director General: Justin Erbacci
In a recent interview, Justin Erbacci, the new Director General of ACI World, outlined his strategic approach for guiding airports towards global operational excellence, exploring his vision and drawing on his own words to illustrate his priorities.
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VideoSofia Airport's CEO talks about the new Terminal 3 and its development into a 5 star airport
International Airport Review's Editorial Assistant, Gabriel Higgins, spoke to Jesus Pinto, CEO of Sofia Airport about its Terminal 3, expansion, new routes, and sustainability for regional growth.
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VideoThe secret to airport efficiency REVEALED! Berlin Airport's tech transformation
Watch this exclusive interview which took place at the International Airport Summit 2024 with the Managing Director and Chief Operations Officer of Berlin Brandenburg Airport, Thomas Hoff Andersson.
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VideoCEO of Tallinn Airport talks about the implementation of next-generation security screening equipment
International Airport Review's Editorial Assistant, Gabriel Higgins, spoke to Riivo Tuvike to discusses new security screening equipment, increased capacity, and sustainability at Tallinn Airport for better operations.
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VideoAthens Airport's Director of Marketing talks about her department's role in developing the airport
International Airport Review's Editorial Assistant, Gabriel Higgins, spoke to Ioanna Papadopoulou to discuss Athens Airport's marketing and how it helps with brand development, the use AI, route expansion, and sustainability efforts.
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VideoSalzburg Airport's CEO talks about economic recovery and the development of the new terminal
International Airport Review's Editorial Assistant, Gabriel Higgins, spoke to Bettina Ganghofer, CEO of Salzburg Airport about its new terminal, network expansion, sustainability, and enhancing passenger experience post-Covid.
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VideoBologna Airport's CEO talks about how it's improving operational efficiency and managing capacity
International Airport Review's Editorial Assistant, Gabriel Higgins, spoke to Nazareno Ventola discusses operational efficiency, infrastructure plans, and sustainability to manage capacity and future growth at Bologna Airport.
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Podcast
Changi Airport: Shaping the future of aviation
At the Routes World conference, Editor Holly caught up with Changi Airport's Ivan Tan.
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ArticleHow should airports attract and retain staff to build a strong pipeline of talent?
The future workforce panel at the International Airport Summit discussed how airports can attract and retain staff by offering holistic benefits, competitive pay, and work-life balance. Technology and upskilling are key, along with community outreach.
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ArticleSofia Airport's transformation: A five-star vision
At the Customer Experience Global Summit, International Airport Review Editor, Holly Miles, spoke with Jesus Caballero, CEO and Chairman of the management board at Sofia Airport in Bulgaria.
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VideoVienna Airport's CEO talks about developing its workforce along with routes and sustainability
International Airport Review's Editorial Assistant, Gabriel Higgins, spoke to Vienna Airport's CEO Julian Jäger about workforce development, sustainability, and enhancing passenger experience, including support for reduced mobility passengers.
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ArticleAn innovator’s playground! Munich Airport is at the forefront of innovation
Jost Lammers, CEO of Munich Airport, speaks with International Airport Review about how co-innovation is enabling the development and integration of forward-thinking technologies into the complex aviation environment.
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Podcast
The secrets to success: How Billy Bishop Toronto City Airport became Canada's best
Join us as RJ shares invaluable insights and practical advice for airport executives on fostering positive community relationships and enhancing stakeholder engagement.
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ArticleHow AI and smart funnels are optimising the passenger experience
Tijn Borms, Product Director of Travor at Aviation Solutions, shares how airports use the platform to reach and support passengers in the terminal. He touches on the platform's rapid growth, its modular design that adapts to diverse international airport needs, and the balance between human assistance and automated solutions.
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ArticleBeyond your baggage: Envisioning the future of baggage handling
Zahra Merchant, Chapter Lead Robotics and Christopher Roos, Innovation Lead on Future Baggage from Royal Schiphol Group write exclusively for International Airport Review on what the future holds for the airport’s baggage handling and the innovations they are working on.
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VideoPittsburgh Airport: Discover the robotics capital of the world
Watch this exclusive video interview with two innovation thought leaders.
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ArticleWould you like to discover the world of TAV Technologies?
Experience the future of airports with TAV Technologies—innovative solutions enhancing every step of your journey.
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ArticleWinter operations are an Olympic sport for Lyon‑Saint Exupéry Aéroport
Lyon-Saint Exupéry Aéroport, explains how technology is permeating through data, equipment, communications and safety to ensure operational efficiency throughout the unpredictable winter season.
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ArticleInclusive airports: How Jersey Airport created a specialist team for assisted travel
Ramsay Cudlipp, Airport Operations Manager and Sarah-Louise Stubbs, Head of Customer Operations at Jersey Airport, write about bringing the assisted travel service in-house and how it was given an overhaul.
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ArticleThe journey to the summit of airport experience
Ahead of the International Airport Summit 2024 where he will be speaking, Ramón Miró, President & CEO, Quiport, shares how passenger experience, sustainability and technology are driving operational excellence at Quito Airport.