More Passenger journey – Page 4
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ArticleNavigating new horizons: my first nine months leading AGS Airports
Kam Jandu, CEO of AGS Airports, shares his experience steering Aberdeen, Glasgow and Southampton airports into a new era focused on sustainable growth, enhanced passenger experience and backed by investment and collaboration.
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ArticleSecuring landside airport areas and building a resilient security culture
Patrick Cuschieri, Aviation Security Consultant at the Qatar Civil Aviation Authority, urges airports to rethink landside security, blending technology, vigilance and culture to stay ahead of evolving threats.
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VideoTransit hubs to lifestyle destinations: The rise of airport cities | International Airport Summit 2025 preview
In this exclusive interview, Askin Demir, CEO of Aéroport International Blaise Diagne SA, shares how he’s transforming his airport into a vibrant hub that celebrates Senegalese culture while delivering a world-class passenger experience.
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ArticleA canvas for community: celebrating Toronto’s diversity at Billy Bishop Airport
Jennifer Quinn, CEO of Nieuport Aviation shares how Billy Bishop Airport’s latest community-driven initiatives are shaping the passenger experience, building connections in the vibrant city of Toronto.
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ArticleHow Rhode Island’s T. F. Green became America’s fastest growing airport in 2025
Iftikhar Ahmad, CEO of Rhode Island’s T. F. Green International Airport, writes exclusively for International Airport Review, about how the airport has transformed into America’s fastest-growing airport this year, driven by strategic growth, smart investments, and a passenger-first focus.
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ReportSmart Airports: From Curb to Runway
Unlock insights from leading smart airports on data-driven operations, automation, and passenger-centric innovation. Access for free today.
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ArticleiGA Istanbul Airport sets a new standard in Europe with Level 5 ACI Customer Experience Accreditation
iGA Istanbul Airport becomes the first in Europe to achieve Level 5 ACI Customer Experience Accreditation, blending Turkish hospitality with cutting-edge technology to deliver an unmatched passenger journey.
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ArticleHow Airports of Rome is embedding open innovation from the inside out
Giovanni Gennaro, Head of Open Innovation at Aeroporti di Roma (ADR), and a speaker at this year's International Airport Summit, spoke with Holly Miles to share how the airport group is driving transformation through collaboration, start-up engagement and internal ownership.
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ArticleDenver International Airport: Improving the passenger experience through transformational projects
CEO of Denver International Airport, Phillip A. Washington, writes exclusively for International Airport Review about enhancing efficiency with high-tech security lanes and preparing for 100 million annual passengers through terminal upgrades.
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ArticleFrankfurt Airport: Pioneering a new era in airport security with walkthrough security scanners
Frankfurt Airport discusses the implementation of walkthrough scanners for passenger security checks, enhancing comfort and efficiency by allowing travellers to pass through at a normal pace.
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ArticleThe sky’s the limit for Hong Kong International Airport
Steven Yiu, Airport Operations Executive Director of Airport Authority, Hong Kong, spoke with Holly Miles about how Hong Kong International Airport is entering a transformative new era powered by a third runway, a bold Airport City strategy and cutting-edge technology.
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VideoBER CEO Aletta von Massenbach on AI, innovation & sustainability | Airport Summit 2025 Preview
Aletta von Massenbach is the opening keynote speaker of the International Airport Summit 2025 in Berlin, as well as the official Airport Partner. In this exclusive interview she gives a preview into what delegates will learn from her and Berlin's participation in the summit.
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ArticleA $3 billion passenger-first Terminal One transformation at San Diego International Airport
Holly Miles sat down with Hampton Brown, Vice President, Revenue, Marketing & Innovation at San Diego County Regional Airport Authority, to discuss the new Terminal One development and the quintessential San Diego experience it will entail for passengers.
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ArticleCrisis communications at Incheon Airport: lessons learned from a PR Manager
Jung Min Lee, Deputy Manager of Incheon International Airport’s PR team during COVID-19, reflects on the imperatives of clear, accurate and timely communications at the time when the world stopped flying.
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ArticlePiétrick Voyer: An Airport Leader of the Future
Piétrick,Voyer, Director of Operations at Grantley Adams International Airport, was named International Airport Review’s Airport Leader of the Future at the 2024 Airport Honour Awards. In this exclusive interview he reveals his leadership style, what energises him and advice for the future generation of airport leaders.
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ArticleAl Titterington on delivering hyper-personalised airport experiences with growing passenger numbers: IAS 2025 speaker spotlight
International Airport Summit takes a look at one of this year’s speakers – Al Titterington, Terminal Operations Director at Birmingham Airport (BHX) – and what he will be discussing during the session panel ‘Delivering hyper-personalised airport experiences with growing passenger numbers’ on Day 1 of the summit.
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ArticleIntegrating local culture into airport design
Airports worldwide are weaving local culture into their architecture, design, and retail, offering passengers a deeper sense of place from arrival to departure through immersive, regionally inspired experiences. International Airport Review Assistant Editor, Gabriel Higgins explores a few key airports in detail.
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ArticleBecome a smarter airport: Improve efficiency, passenger experience, and revenue through real-time passenger flow monitoring
Discover how AeroCloud Optic helps airports improve efficiency, passenger experience, and revenue through real-time passenger flow monitoring.
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ArticleUnderstanding what airport concession sustainability means for gen alpha: A Bologna Airport case study
Nicola Gualandi, Retail and Advertising Manager & Stefano Gardini, Business Non-Aviation Director at Bologna Airport, examine the importance of bringing sustainability into the airport-concessionaire relationship in meeting the expectations of the next generation of airport passengers using their airport as a case study.
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ArticleUnlocking Brazil’s aviation potential
Holly Miles spoke with Fábio Rogério Carvalho, Presidente da Aeroportos do Brasil – ABR about the potential that the Brazilian aviation market holds and the work he is doing to help the country realise its dream.