More Passenger journey – Page 18
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VideoAena fills Spanish airports with music and flash dances for passengers
Exuberant scenes are taking place at Aena's airports this summer with their 'Feel the Rhythm' campaign.
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ArticleA move from manual baggage processes to technology
For Issue 1 2023 of International Airport Review, Askin Demir, Managing Director of LAS (Limak - AIBD - Summa), the managing company of Blaise International Diagne Airport in Dakar, Senegal, discusses the future of baggage transformation within the airport sector.
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VideoDiscussing China's reopening with Carol Lobato, Guangzhou Baiyun International Airport
Watch this exclusive interview with the Deputy General Manager at Guangzhou Baiyun International Airport Company.
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VideoKeeping up with passenger demand while delivering a good airport experience
Watch this exclusive interview with the Chief Infrastructure Officer.
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ArticleDiscussing new airport technology at Edmonton International Airport
International Airport Review’s Editor Holly Miles caught up with Ramki Doraiswami, Director of Technology Solution Delivery at Edmonton International Airport (YEG) to hear all about the airport’s development.
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ArticleIn the midst of redeveloping Chicago Midway and O'Hare Airports
International Airport Review Editor, Holly Miles, caught up with Amber Ritter, Chief Commercial Officer of Chicago Department of Aviation at the Routes America 2023 conference. Together they discussed the recovery of the Department; its present developments and why Chicago is such a great transport destination.
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VideoThe "feeling" is at the heart of passenger experience and satisfaction
Watch this exclusive interview with the Chief Customer Experience Officer of San Antonio International Airport, Karen Ellis.
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ArticleIn-Depth Focus...Baggage Handling
International Airport Review’s In-Depth Focus on baggage handling is now available to download!
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ArticleIssue 2 2023 International Airport Review
In this 'Big Sustainability Issue' of International Airport Review we feature articles from industry experts on a range of topics including: the Airport Carbon Accreditation, net zero, indoor air quality, health and wellbeing of passengers, security, social responsibility, ingraining sustainability within your culture and passenger experience, plus an In-Depth Focus ...
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VideoDiscussing Hong Kong's kick-restart to air travel with Vivian Cheung
Watch this exclusive interview with the Chief Operating Officer of Hong Kong Airport Authority, which took place at PTE 2023.
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ArticleKeflavik Airport enhances transfer passenger experience with Veovo's Queue Balancer
Keflavik Airport, Iceland's main gateway, has successfully implemented Veovo's Queue Balancer solution to optimise passenger flow and improve the transfer experience at its border control.
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ArticleLeading the way into an autonomous future
Heather Shelbrack, Deputy Aviation Director for Public Relations for the City of Phoenix Aviation Department, details the new autonomous vehicle services, which offer a sustainable mode of travel between the city and the airport.
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VideoThe first year of operation for Samarkand International Airport's new terminal
We caught up with Dmitry Martynenko, Commercial Director at Air Marakanda, to speak about the first few months of operations at the new terminal and their ambitions to increase the number of destinations served from five in 2019, to 30 by 2030.
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ArticleInnovation and customer experience as levers for transformation
In Issue 1 of International Airport Review, Amparo Brea, Director of Innovation, Sustainability & Customer Experience at Aena, shares how the operator is harnessing digital solutions to innovate and evolve passenger experience, driving the concept beyond today’s standards.
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ArticleCardiff Airport boosts efficiency and predictability with Veovo’s Airport Management and Revenue technology
Veovo’s next-generation airport management and revenue technology provides staff with up-to-the-moment information for faster, more proactive decision-making.
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ArticleInspiring Brazilian airports with one single airport for everyone
Zurich Airport Brasil tells International Airport Review how they are working to make their airports more accessible for all passengers and provide them with a first-class service.
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ArticleDay in the life of a checked bag at Mumbai International Airport
Ever wondered what happens to your luggage after saying goodbye to it at check-in? Mumbai International Airport revealed all for International Airport Review Issue 1 2023.
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ArticlePutting passengers first at Ezeiza International Airport
The new departures terminal at Ezeiza International Airport in Buenos Aires are set to to become a leader and a reference point in the aviation industry. Aeropuertos Argentina 2000 details how, below.
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ArticleThe cure to travel anxiety: Curating an informed passenger journey
For International Airport Review's Issue 1, 2023, Jai Ferrell, Chief Commercial Officer & Deputy General Manager, Hartsfield-Jackson Atlanta International Airport (ATL) outlines ways in which airports can influence their passengers and their experience.
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ArticlePromoting seamless travel at Narita International Airport with Face Express One ID
In Issue 1 of International Airport Review, Tatsuya Narukiyo, Chief of Digital Transformation Development and Corporate Planning Division at Narita International Airport, explains how they are raising the passenger experience and promoting operational efficiency with their Face Express facial recognition programme.