More Passenger journey – Page 13
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ArticleWinning back the trust of passengers
Jason Odey, Director of Global Baggage Excellence at Air Canada wrote exclusively in International Airport Review's Issue 4, about the future of baggage handling and what needs to be done to win back the trust of passengers.
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ArticleImproving passengers’ journey experiences, with airport automation
Chris Summers, IT Project Manager at Austin-Bergstrom International Airport, wrote exclusively for International Airport Review's Issue 4 in 2023, on how robotics and automation can help improve passenger experience and operational efficiency of terminal operations.
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VideoTalking passenger recovery and retail opportunities with SEA Milan Airports
Alessandro gives us an update on the recovery of the SEA Milan's airport's, Malpensa and Linate, and how they are doing in terms of passenger numbers and cargo.
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Podcast
Changi Airport: Preparing for future growth of Asia Pacific region
Listen to this exclusive interview with the Vice President of Market Development of Changi Airport Group.
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ArticleEngaging a passenger’s mindset: how to keep a passenger entertained
International Airport Review’s Editorial Assistant, Chunekshi Wimalasuriya, looks at passenger experience campaigns of airports across the globe, who have gone the extra length to ensure a satiated and entertained traveller.
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ArticleGuide to Airport Experience Issue 1 2024
International Airport Review’s Guide To Airport Experience is now available to download!
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ArticleIssue 1 2024 International Airport Review
In this issue of International Airport Review we feature articles from industry experts on a range of topics including: airport experience, future vision of Changi Airport, biometrics, route development, innovation, air traffic control, airport associations and future workforce. All this, plus an exclusive interview with International Airport Review's Airport Leader ...
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ArticleCapacity constraints in a growing world: Understanding capacity challenges from an African mindset
Ekelem Airhihen, Assistant General Manager for the Federal Airports Authority for Nigeria (FAAN), discusses capacity challenges for airports across Africa. He gives an in-depth understanding of the challenges facing air traffic, including migration and sociological workforce issues.
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VideoUnderstanding the trends of aviation workforce with Växjö Småland Airport
Brett Weihart of Växjö Småland Airport discussed some of the trends of aviation workforce, particularly in regards to the younger generation.
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VideoHelsinki Airport redevelopment programme
Watch this exclusive tour of the newly redeveloped Helsinki Airport in Finland.
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Podcast
Focusing on customer experience, sustainability and growth through innovation
Listen to this exclusive podcast with ACI World's Director General.
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ArticleCreating an Art & Culture Airport
Fresh from the ACI World Global Customer Experience Summit 2023, Sunny Yoon, Executive Director, Terminal Operations, of Incheon International Airport Corporation, speaks exclusively to International Airport Review about what passenger experience means to them.
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VideoHonouring International Women's Day 2024
Watch this exclusive video about International Women's Day 2024.
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VideoRicia Vinelli Montejo: IAR's Airport Leader of the Future 2023
Watch this exclusive interview to get tips and tricks for your career!
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ArticleVeovo partners with Amorph Systems for LiDAR
Collaboration provides unmatched accuracy and flexibility in monitoring passenger movement, occupancy and dwell times – improving efficiency and experiences.
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ArticleA colourful wayfinding redesign at El Dorado Airport
International Airport Review discovered in Issue 4 how colour-coding and strategic planning transformed travel for passengers at El Dorado Airport in Bogotá, Colombia.
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VideoExciting 'green' and innovative developments happening at Zurich Airport
Florian Raff, the Head of Aviation Development and Statistics at Zurich Airport gave an overview about the exciting developments happening at the airport.
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VideoIstanbul Airport to develop a cruise product: An interview with Majid Khan
Watch the exclusive interview with Majid Khan from Istanbul Airport.
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VideoPassenger experience upgrades at Riga Airports
International Airport Review caught up with Laila Odina, Chairperson of the Executive Board at Riga International Airport.
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VideoStaying positive amidst operational challenges, at Umbria Perugia International Airport
Umbria Perugia International Airport told us of the tremendous recovery they had made since the COVID-19 pandemic.