All Amadeus articles
-
NewsManchester Airport introduces biometric system for mixed terminal operations
Manchester Airport deploys Amadeus biometrics in Terminal 2, enabling domestic and international passengers to share infrastructure while improving efficiency and capacity.
-
News2024 ASQ Airport Experience Awards recognise global excellence in passenger service across top airports
The 2024 ASQ Awards celebrate the world's best airports for passenger experience, with nearly 700,000 surveys shaping global standards.
-
NewsTravel trend report finds travellers are seeking nostalgia and real-life connections in 2025
A new report has revealed five key travel trends expected to dominate in 2025, with holidaymakers seeking comfort in nostalgia while prioritising real-life connections over digital interactions.
-
ArticleEnhancing passenger experience through technological innovation
For Issue 2 2024, Steve Tukavkin, Vice President of IT and Digital at JFK International Air Terminal, discussed the innovative technologies JFKIAT has been implementing behind the scenes at the airport to continuously enhance the passenger experience.
-
NewsACI World celebrates its 100th airport accredited in customer experience with Mae Fah Luang Chiang Rai International Airport in Thailand
Significant milestone highlights airports’ global commitment to the passenger experience.
-
NewsIATA launches first integrated shopping to travel journey using digital identity
On a journey from London Heathrow to Rome Fiumicino via British Airways, IATA successfully tested the first fully integrated digital identity travel experience.
-
NewsACI customer experience global summit in Incheon, South Korea welcomed 500 delegates
Airports Council International (ACI) World welcomed over 500 international delegates including government officials, airport and aviation executives to Incheon, Korea.
-
NewsACI EUROPE Best Airport Award winners for 2023 revealed
The Annual ACI EUROPE Best Airport Award winners were announced last week during the Gala Dinner of the ACI EUROPE / World Annual General Assembly, Conference and Exhibition. Hosted by Spanish airport operator Aena, the ceremony, which recognised more outstanding performers than ever before, took place in the stunning MNAC ...
-
NewsMIA Chief Innovation Officer (CIO) wins Best Airport Innovation Leader Award
ACI World and Amadeus announced MIA CIO Maurice Jenkins as the 2023 winner of its Best Airport Innovation Leader Award.
-
ArticleAmadeus Airport Insights – fast forward with confidence
The data industry is maturing at pace, riding in the slipstream of enterprise technology innovations around the cloud, artificial intelligence and machine learning. But collecting and storing data is no longer the number one priority. Today the emphasis is – or should be – on using data to provide insights ...
-
NewsPersonally chosen by passengers: the best airports for customer experience
The Airports Council International (ACI) World and travel technology company Amadeus has excitedly announced this year's winners of Airport Service Quality (ASQ) Awards. The award recognizes the best airport for customer experience worldwide, as selected by passengers.