All Airports Council International (ACI) articles
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ArticleMIA’s smart airport strategy puts people first in the passenger journey
Ralph Cutié, Director and CEO of Miami International Airport (MIA) explains how Smart Airport 2.0 aims to make travel at MIA effortless.
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NewsSalvador Bahia Airport becomes first in Americas to achieve highest level of airport carbon accreditation
VINCI Airports’ Salvador Bahia Airport achieves ACA Level 5, highlighting net zero emissions for Scopes 1 and 2 and commitment to Scope 3 by 2050.
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NewsLondon Luton Airport wins back-to-back UK Customer Experience Awards for passenger-focused service excellence
London Luton Airport has secured gold and silver awards at the UKCXA, recognising its outstanding service culture and exceptional care for passengers, including those needing assistance.
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NewsEdmonton Airport achieves certification for sustainability
Edmonton International Airport has earned ACI’s Level 3 Airport Carbon Accreditation, recognising its progress in reducing emissions and advancing sustainability initiatives through strong industry collaboration.
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ArticleiGA Istanbul Airport sets a new standard in Europe with Level 5 ACI Customer Experience Accreditation
iGA Istanbul Airport becomes the first in Europe to achieve Level 5 ACI Customer Experience Accreditation, blending Turkish hospitality with cutting-edge technology to deliver an unmatched passenger journey.
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NewsQuito Airport joins Hidden Disabilities Sunflower programme
Quito’s Mariscal Sucre International Airport has joined the Hidden Disabilities Sunflower programme, offering discreet support and trained staff assistance for passengers with non-visible conditions.
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ArticleDenver International Airport: Improving the passenger experience through transformational projects
CEO of Denver International Airport, Phillip A. Washington, writes exclusively for International Airport Review about enhancing efficiency with high-tech security lanes and preparing for 100 million annual passengers through terminal upgrades.
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NewsiGA Istanbul becomes first European airport to reach top ACI customer experience accreditation level
iGA Istanbul Airport is the first in Europe to achieve ACI’s highest customer experience level, recognising its strategic passenger-first approach.
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NewsDenver International Airport sees security satisfaction rise after West Checkpoint opens as part of Great Hall Project
Denver International Airport reports higher satisfaction scores after opening its new West Checkpoint, with improved wait times and screening experience.
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NewsSamarkand International Airport sees record growth, becoming Europe's fastest-growing airport in 2024
Samarkand International Airport recorded a 36.6% growth in 2024, with over 1.38 million passengers, driven by new infrastructure and expanding international routes.
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NewsCSMIA achieves Level 5 accreditation setting new standards in passenger experience
Chhatrapati Shivaji Maharaj International Airport becomes the first in India to earn Level 5 accreditation, joining a select group of global leaders in passenger satisfaction.
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NewsGlobal airport industry celebrates milestone as over 600 airports commit to CO2 management
Over 600 airports globally are managing CO2 emissions through Airport Carbon Accreditation, with Heydar Aliyev International Airport achieving Level 2 certification, showcasing growing industry commitment to decarbonisation and sustainable operations.
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NewsAirport passenger traffic in Central America and the Caribbean represents 8.4% global total
Airports Council International have reported that passenger traffic in Central America and the Caribbean represents 8.4% of the global total.
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NewsTIACA and ACI strengthen co-operation with MoU
The International Airport Cargo Association (TIACA) and Airports Council International (ACI) have signed an MoU to improve the level of efficiency, safety, and sustainability of air cargo operations, working within the airport ecosystem.
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NewsAuckland Airport achieves Level 4 Airport Carbon Accreditation
"The...Airport Carbon Accreditation programme is important validation for our sustainability work," said Auckland Airport’s Chief Sustainability and Master Planning Officer.
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NewsLeeds Bradford Airport celebrates sustainability milestones
Leeds Bradford Airport has achieved a score of 95% from The Global Real Estate Sustainability Benchmark.
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ArticleCreating a green passenger experience at the world’s busiest airports
Enoch Opare Mintah, PhD candidate at Kingston University, London and Associate Lecturer of Governance at the University of Lincoln, UK, writes exclusively for International Airport Review on why providing a green passenger experience at airports is just as important as any other innovations.
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NewsLondon Luton Airport (LLA) recognised for carbon management
London Luton Airport (LLA) has achieved Level 4 of the Airport Carbon Accreditation (ACA) scheme and becomes only the third major UK airport to achieve this level.
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NewsStrong success of ACI's Customer Experience Global Summit
The ACI annual Customer Experience Global Summit successfully concluded in Incheon, Korea, with key highlights for the airport community.
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NewsMumbai International Airport achieves Level 4 in the ACI World Airport Customer Experience
The airport has achieved Level 4 accreditation from Airports Council International (ACI).